• 1-3 years of experience, preferably in clinical or business operations
• Working knowledge of healthcare provider types and basic industry understanding
• Demonstrated ability to manage complex operational processes and projects
• Excellent written, verbal, and listening communication skills
• Ability to thrive in a fast-paced and ever-changing environment
• Exceptionally strong attention to detail
• Demonstrated ability to effectively synthesize and communicate findings in a structured, thoughtful manner
• Comfort with core business tools (Excel, PowerPoint) and basic analysis
• Team player that thrives in a fast-paced, entrepreneurial environment

• Managing the provider onboarding process, working with internal systems and key stakeholders to ensure a pleasant experience
• Tracking and understand provider needs; continually looking for opportunities to improve the onboarding experience
• Triaging and escalate concerns to appropriate teams to consistently meet target SLAs
• Reporting and analyzes to measure success of onboarding procedures and to identify opportunities for improvement
• Defining and draft Standard Operating Procedures (SOPs) related to provider onboarding and ongoing network management
• Maintaining accurate, up-to date database of all provider information to ensure a compliant, active network of providers

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers 
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven 
• 401K matching for US-based employees (immediately vesting)

Maven is looking for an Associate, Provider Success to manage the onboarding and ongoing success of Maven’s fast-growing provider network.
As a key member of the Network Strategy & Operations team, you will be responsible for facilitating the seamless handoff of providers from our recruitment to Network team post-contract signature, requiring excellent project management, communication, and cross-functional collaboration. You will also be responsible for supporting a provider through their first appointment on Maven’s platform, owning system configuration, provider communications, and questions. Operational project opportunities also exist, including: Standarding Operating Procedure development, process improvements, etc. As the voice of Maven to new Providers, we’re looking for someone that is passionate about healthcare with A+ communication, project management and interpersonal skills.