Customer Experience Strategy Manager
Walt Disney World Resort•Lake Buena Vista, FL
384d
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About The Position
The Customer Experience Strategy Manager at Disney is responsible for enhancing the overall customer experience for guests at Walt Disney World (WDW). This role involves overseeing the strategic roadmap that focuses on customer interactions, planning, and management of WDW vacations. The manager will monitor trends, collaborate with cross-functional teams, and ensure the delivery of impactful initiatives that improve customer satisfaction and engagement.
