Medicare Broker Account Manager

The job overview for this position is that it is a remote role with travel required in Fresno, Madera, Kern, and King county. The Broker Account Manager will be responsible for maintaining relationships with the broker community, promoting market visibility, and driving broker performance and growth for Bright Health Medicare Plan products. They will also coordinate activities, educate the community, and ensure compliance with regulations. Fluency in a foreign language is required for effective communication.

• Develop, manage and foster strong partnerships with Agencies and brokers who market and sell the plan's products
• Act as primary liaison to Agencies by providing the training and marketing tools necessary to connect Bright Health with brokers, network providers, and community-based organizations
• Drive overall broker performance to increase Bright Health membership in diverse and ethnic communities as well as identify opportunities to partner with new Agencies in these markets
• Coordinate activities, organize events and educate the community about Bright Health for the purpose of aligning Agency and provider partners towards meeting mutual enrollment goals
• Attend and be involved in industry related organizations to promote Bright Health
• Ensure that assigned Agencies and brokers receive proper benefit trainings to accurately represent the plan and maintain compliance with State and Federal regulations
• Communicate fluently (written and verbal) in a foreign language with co-workers, beneficiaries, members, and business partners. Assist with the drafting, translation, and proofreading of English and foreign language materials.
• Ability to build and foster strong working relationships resulting in positive interactions and increased membership
• Maintain strong working knowledge of Medicare concepts, multiple plan benefit packages, including but not limited to eligibility requirements and enrollment procedures
• Strong written and verbal communication skills with ability to present to a wide variety of audiences (brokers, seniors, PCP's)
• Encourage Agencies to place business with Bright Health and continuously work with them to meet enrollment objectives and deliverables
• Ability to train brokers on plan benefits and provider network, using attention to detail.
• Manage time efficiently, prioritize workload and multi-task when required
• Present self in a professional and positive demeanor when communicating with others
• Ability to proactively identify potential issues or concerns and resolve or escalate quickly in order to mitigate risk
• Possess generous enthusiasm and commitment to fulfilling job requirements and embracing continual process improvements

• Maintain relationships with broker community
• Promote market visibility and broker performance
• Drive overall broker performance to increase membership in diverse and ethnic communities
• Coordinate activities and educate the community about Bright Health
• Attend industry related organizations to promote Bright Health
• Ensure proper benefit trainings for assigned Agencies and brokers
• Communicate fluently in a foreign language
• Build and foster strong working relationships
• Maintain strong knowledge of Medicare concepts and plan benefit packages
• Strong written and verbal communication skills
• Encourage Agencies to place business with Bright Health
• Ability to train brokers on plan benefits and provider network
• Manage time efficiently and prioritize workload
• Present self in a professional and positive demeanor
• Proactively identify potential issues or concerns and resolve or escalate quickly
• Possess enthusiasm and commitment to fulfilling job requirements
• Minimum high school diploma or equivalent, Bachelor's degree preferred
• Must have CA driver's license

• Competitive compensation range of $75,421.63-$113,132.45 Annually
• Health benefits
• Life and disability benefits
• 401(k) savings plan with match
• Up to 21 days of PTO
• 10 paid holidays, plus 2 floating holidays per year
• Lifestyle spending account