Event Production Manager

The Event Production Manager will act as the primary point of contact for clients during the planning process and ensure a seamless meeting event experience. They will be responsible for executing the client's vision, supporting the Event Operations Team, and overseeing all aspects of meetings programs across physical, hybrid, and virtual products. The Event Production Manager will also collaborate with various departments, communicate effectively, and provide pre-sales support to ensure successful events. They should have prior experience in event planning and project management, strong communication skills, and the ability to multitask.

• Act as the primary point of contact for the client during the planning process
• Liaise with on-site event, technology, and control room teams
• Ensure a seamless meeting event experience from start to finish
• Execute the client's vision for their event
• Support hybrid, virtual, and physical meetings products
• Serve as a pre-sales support function for the Sales team
• Advise on applicable deadlines and requirements for a successful event
• Prepare room diagrams and photos, and facility insights
• Schedule and host kick-off call with client
• Develop event timelines and enforce pre-production deadlines
• Facilitate conversations to understand client's needs for all aspects of their program
• Prepare and distribute all room diagrams
• Finalize menus and timing with culinary and service team
• Coordinate with AV teams for the client's AV needs
• Recommend and coordinate with third-party vendors for event enhancements and experiences
• Host client Run of Show Review with AV Production team for Hybrid Events
• Create and maintain detailed event documentation
• Track project timelines and status updates
• Create Program Execution Orders (PEOs), program diagrams, and invoices for post-contract add-ons
• Collect livestream event platform details
• Conduct pre-event and post-event debriefs
• Follow up with client on post-event deliverables
• Conduct regular PEO meetings with on-site operations teams
• Provide status updates to internal and external stakeholders on pre-production milestones
• Supervise proper calculation of all program checks and ensure client approval and signatures
• Ensure collection of all program balances

• 3+ years in a customer facing role
• Prior experience in event planning and project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, and obsessed with customer satisfaction

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)