Customer Success Engineer Intern

As a Customer Success Engineer Intern at Beekeeper, you will be responsible for working directly with customers to plan, design, and launch their technical implementation of Beekeeper. Your role will involve delivering technical implementations, training and inspiring customers on Beekeeper capabilities, and managing the technical rollout of customers during their onboarding phase. Additionally, you will act as a liaison between customers, the customer success team, and the product and engineering teams to provide feedback on product enhancements. The ideal candidate for this role has a technical background, excellent communication skills, and a strong work ethic.

• Deliver technical implementations while training and inspiring customers on Beekeeper capabilities
• Manage the technical rollout of a customer during their onboarding phase involving setting clear timelines, communicating roles and responsibilities with the project team, advising on and finalizing app structure, and testing the final setup with the customer
• Install and configure Marketplace apps, including the various user management apps
• Be the voice of the customer and act as a liaison between customers, customer success team, product and engineering teams on product enhancements
• Support pre-sales and post sales by consulting with technical solutions
• Actively seek out continuous improvement in solution implementation and delivery
• Contribute and build technical knowledge within the customer success team by providing training for new tooling, processes or product-specific procedures

• At least 0-1 year of previous technical development, sales engineering experience ideally from software / SaaS environment
• Understanding of technologies around integration, e.g. SSO (especially SAML2.0), system synchronization (especially SFTP & batch workloads) as well as APIs (especially REST & JSON)
• Development experience in Python
• Outstanding written and verbal communication skills, with a strong ability to communicate clearly technical concepts using a non-technical language

• Competitive salary and compensation package
• Opportunity for growth and development
• Work in a diverse and inclusive environment
• Supportive and collaborative team culture
• Flexible working hours and remote work options
• Health and wellness benefits
• Disability accommodations available
• Equal employment opportunities regardless of race, color, religion, nationality, sexual orientation, age, citizenship, marital status, disability, or gender identity