Client Services Lead (Account Manager)

The Client Services Lead at Semafor will be responsible for managing and executing midsize to large, complex, integrated client programs with multiple stakeholders. They will collaborate with revenue, events, and other relevant teams to develop and lead project plans for media campaigns, custom content, and events. The ideal candidate should be a leader, resilient, confident, and able to go the extra mile and take on responsibility.

• Planning and executing projects as assigned
• Managing and executing programs from start to finish, including both pre-sale and post-sale planning
• Acting as the key liaison between client/agency partners and internal teams for all production and execution related to a program
• Possessing an understanding of the capabilities and production needs for content, media, experiential and live event program components in order to ensure thorough scoping
• Assisting with daily scheduling, resource management and coordination of all project variables
• Managing day-to-day of projects as assigned, including creating program toolkits, and building program timelines
• Maintaining and organizing project folders, managing team notifications and meetings
• Working to ensure appropriate staffing is secured for each project and develops RACIs for those projects
• Maintaining project plans, milestones and roadmap
• Taking into account the context of the program in order to effectively drive the prioritization, definition and sequencing of work, and to identify risks and dependencies
• Managing interrelated, multi-disciplinary, multi-platform projects requiring dedicated coordination and oversight and is known for stress-free launches, program transitions, and program kick offs
• Communicating with leadership, notifying them of potential issues and working across teams to resolve them before they become project-threatening
• Being an intuitive and effective communicator with internal teams and with clients, articulating issues concisely (in a timely manner), using the most appropriate medium and is able to effectively set and manage internal and external expectations
• Being seen as a leader and an asset in internal meetings as well as client meetings and ensures the right people are in the room for key decisions
• Being persistent in the face of roadblocks; dispatches them efficiently, pulling in others as necessary
• Summarizing meetings with concise written notes that capture key discussion points, creative suggestions, and action items; holds team accountable for action items
• Responsible for ensuring that teams and stakeholders know the right things at the right time.

• Capable of leading the execution of midsize to large, complex, integrated client programs with multiple stakeholders
• Possesses an understanding of the capabilities and production needs for content, media, experiential and live event program components
• Ability to quickly respond to shifting project needs or issues with a solution-oriented mindset
• Assists with daily scheduling, resource management and coordination of all project variables
• Maintains and organizes project folders, manages team notifications and meetings
• Works to ensure appropriate staffing is secured for each project and develops RACIs for those projects
• Capable of managing interrelated, multi-disciplinary, multi-platform projects requiring dedicated coordination and oversight
• Increased self-direction and ability to operate across a program independently, with less oversight
• Is an effective time manager of meetings; keeps the pace on track; has meeting agendas
• Has developed a reputation as a strong and trusted project and program manager
• Communicates with leadership, notifying them of potential issues and working across teams to resolve them before they become project-threatening
• Intuitive and effective communicator with internal teams and with clients, articulating issues concisely (in a timely manner), using the most appropriate medium and is able to effectively set and manage internal and external expectations
• Is seen as a leader and an asset in internal meetings as well as client meetings and ensures the right people are in the room for key decisions
• Persistent in the face of roadblocks; dispatches them efficiently, pulling in others as necessary
• Responsible for ensuring that teams and stakeholders know the right things at the right time
• Leader, resilient, confident, goes the extra mile and chooses to take on responsibility, solicits feedback.