Jobs in Union County

About The Position

Requirements

• Bachelor's degree in business, finance, accounting, operations, or a related field, or equivalent professional experience.
• 5–8+ years of demonstrated success in process improvement, operations analysis, or billing operations within a law firm or comparable professional services environment.
• Proven experience documenting standard operating procedures and designing end‑to‑end business processes.
• Strong analytical, problem‑solving, and process‑mapping skills.
• Excellent written and verbal communication abilities, particularly the capacity to translate complex workflows into clear documentation and effective training materials.
• Strong record of collaborating cross‑functionally and influencing stakeholders without direct authority.

Nice To Haves

• Experience supporting billing and collections teams in an Am Law 100 or similarly complex legal organization.
• Familiarity with legal financial systems such as Aderant or Elite.
• Familiarity with client billing guidelines.
• Exposure to Lean, Six Sigma, or other continuous improvement methodologies.
• Participation in system implementations, upgrades, or large‑scale process transformation initiatives.

Responsibilities

• Lead continuous process improvement initiatives across the end-to-end billing and collections lifecycle, including time entry, prebills, bill review, invoicing, appeals, collections, and cash application.
• Analyze existing workflows to identify inefficiencies, control gaps, risk points, and opportunities for automation or standardization.
• Partner with Billing, Collections, Pricing, Legal Operations, and IT teams to design, implement, and sustain improved processes.
• Define, implement, and actively manage KPIs tied to billing cycle time, invoice accuracy, realization, and collections performance, using data to drive targeted process improvements and accountability across teams.
• Support system enhancements and upgrades (e.g., Aderant or other legal financial systems) by defining process requirements and validating future-state workflows.
• Support and optimize paperless billing workflows and prebill processes to increase visibility, reduce cycle time, and standardize attorney engagement.
• Create, maintain, and govern comprehensive Standard Operating Procedures (SOPs) for all billing and collections processes.
• Ensure SOPs are clear, accessible, and aligned with firm policies, client requirements, and system functionality.
• Establish documentation standards, version control, and change management processes to ensure consistency and audit readiness.
• Translate complex processes into practical, user-friendly documentation for day-to-day operational use.
• Assess skill gaps and operational inconsistencies across billing and collections teams and design targeted training interventions.
• Develop training materials, job aids, process maps, and reference guides tied directly to SOPs and operational expectations.
• Support onboarding and ongoing training for billing and collections staff, including new hires, lateral integrations, and system/process changes.
• Serve as a subject matter expert and resource for process-related questions, best practices, and troubleshooting.
• Monitor and reinforce adoption of standardized processes, ensuring consistent execution across teams and practice groups.
• Work through Billing and Collections leadership to implement process changes, ensuring alignment with team structures and accountability models.
• Function as a trusted advisor to operational leaders by providing data-driven insights and process recommendations.
• Support change management efforts by communicating process changes, training impacted teams, and reinforcing adoption.
• Participate in special projects related to firm growth, client initiatives, and operational transformation.

Benefits

• Hybrid schedule
• Career development and growth
• Transparent and visible leadership teams
• Diversity, equity and inclusion is celebrated
• Full array of benefits (viewable at www.mybeneschbenefits.com)
• Discretionary bonus (for full-time positions)
• Comprehensive benefits package (for full-time positions)