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Outlets Food & Beverage Manager (FT) ("Gerente de Outlets de Alimentos y Bebidas")

EVANS HOTELS LLCSan Diego, CA
$83,000 - $88,000Onsite

About The Position

The Outlets Manager oversees Room Service, Pool, and Golf Food & Beverage operations. This role ensures that Forbes Five-Star and AAA Five Diamond service standards are consistently upheld across all outlets through personalized, timely, and professional food and beverage service. Key responsibilities include driving operational excellence, fostering a culture of hospitality, and creating memorable guest experiences that enhance overall guest satisfaction and loyalty. The Outlets Manager may also provide support to other Food & Beverage operations as needed to meet business demands and maintain service excellence throughout the resort.

Requirements

  • Bachelor’s degree from a four-year college or university, preferably in hospitality.
  • At least 2 years of relevant experience and/or training.
  • Experience running shifts, including scheduling, performance management, problem-solving, guest service, and day-to-day operations.
  • Availability to work on weekends and holidays is required.
  • Working knowledge of POS (MICROS, Aloha, or other systems), OpenTable, and Microsoft Office Suite.
  • Must be able to attain a valid San Diego County Food Handler certification upon hire.
  • RBS Certification required.
  • Must have an unexpired and valid driver's license with no recent violations.
  • For insurance purposes, candidates must be over 21 years of age.
  • Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
  • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 40 lbs.

Nice To Haves

  • Previous similar position in a luxury hotel or similar industry is preferred.
  • A combination of experience, education, and/or training may be substituted for either requirement.

Responsibilities

  • Deliver and maintain Forbes Five-Star, AAA Five Diamond, and brand service standards across all assigned outlets.
  • Promote personalized service, attention to detail, and memorable dining experiences.
  • Ensure the quality, presentation, and consistency of all food and beverage offerings meet resort standards and exceed guest expectations through exceptional execution and attention to detail.
  • Oversee and coordinate operations across Room Service, Pool Bar, and Golf F&B Cart outlets, ensuring consistency in service, product quality, and operational execution.
  • Partner closely with the Director of Food & Beverage and other Food & Beverage and Culinary leadership teams to align outlet operations with departmental goals, service and programming initiatives.
  • Collaborate with hotel departments (e.g., Front Office, Golf Operations, Housekeeping) to support cross-functional initiatives and guest experiences.
  • Recruit, train, coach, and mentor team members, ensuring a high-performing, service-oriented culture.
  • Participate in menu planning, pricing strategies, and promotional initiatives, offering operational insights and guest feedback to guide culinary decisions.
  • Implement training programs and performance evaluations to foster growth and improve staff capabilities.
  • Promote teamwork and employee engagement, ensuring alignment with company values and expectations.
  • Address performance issues promptly and constructively, in accordance with HR and company policies.
  • Monitor P&L performance, labor cost control, inventory, and procurement practices to ensure budget compliance and profitability.
  • Manage scheduling, labor allocation, inventory controls, and operational resources across outlets to maximize efficiency and guest satisfaction.
  • Develop and execute outlet promotions, programming, and special events that enhance the guest experience and drive revenue.
  • Implement and maintain company SOPs, brand standards, and service expectations.
  • Maintain compliance with all local, state, and federal regulations, including health, safety, and sanitation laws.
  • Perform additional duties and responsibilities as directed by the leadership team.

Benefits

  • Hands-on manager and leadership training
  • Employee appreciation days
  • Staff awards and recognition
  • Company-wide beach clean-ups and volunteer opportunities
  • Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
  • Discounted Hotel Rooms for you, family and friends.
  • Free Employee Parking and/or discounted MTS Pronto card
  • Free Meals & Refreshments during working shifts
  • Career advancement opportunities!
  • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
  • Discounts on cell phone bills, shoes, gym memberships, and more!

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