Xfinity Retail Service Associate

About the position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services.
• Supports the store team in the front and back of the store.
• Scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning.
• Greets customers and connects them to a sales consultant in a timely manner for sales opportunities.
• Demonstrates company technology to new customers to ensure they know the basics of Xfinity services.
• Performs non-sales customer service transactions including equipment returns and swaps.
• Serves as an in-store expert for Xfinity Mobile support.
• Provides in-store post-sales support for device data transfers and phone number ports.
• Assists with onboarding Xfinity Mobile customers, including account setup and data transfer.
• Checks and inspects the back of the store for clean, secure, and appropriately placed inventory.
• Assists with receiving inventory and stocking the back of house to store standards.
• Conducts the weekly cycle count process and looks for opportunities to improve the store count process.
• Suggests improvements that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction.
• Carries and lifts up to 25-pound boxes, stands and moves about the store constantly.
• Maintains regular, consistent and punctual attendance.
• Works nights and weekends, variable schedule(s) and overtime as necessary.

Requirements

• High School Diploma or Equivalent.
• Generally requires 0-2 years related experience.
• Strong communication skills.
• Customer-focused attitude.
• Professional integrity and resilience.
• Self-motivated and able to work in a team.
• Workplace organization skills.

Benefits

• Base Pay: $17.00.
• Eligibility for Commission under applicable plan for sales positions.
• Eligibility for Bonus for non-sales positions.
• Best-in-class Benefits to eligible employees.