WVU-Centralized Scheduler - Call Center - Remote Opportunity - 60025

About the position

The WVU-Centralized Scheduler is responsible for managing the scheduling, cancelling, rescheduling, and registration of outpatient visits and procedures across multiple ambulatory clinics. This role involves direct patient contact in a high-volume clinical setting, ensuring that all necessary information is collected for effective scheduling and registration preparation.

Responsibilities

• Checks in and checks out patients according to Scheduling/Registration guidelines, prioritizing based on patient needs.
• Obtains and verifies patient guarantor information at least once a year to maintain accurate patient records.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness.
• Seeks positive solutions to challenges in a high-stress environment through respectful communication and active problem-solving.
• Coordinates follow-up appointments and testing with patients upon check-out.
• Collects all necessary information from patients/customers for scheduling and registration.
• Identifies and communicates the need for scheduling modifications and development.
• Communicates perceived problems/issues to Supervisor or Manager.
• Notifies appropriate personnel of any scheduling changes due to patient cancellations in a timely manner.
• Responds to patient and staff needs and complaints appropriately, involving department supervisors and patient representatives as needed.
• Consults with referring physician's offices to ensure written and/or electronic orders exist and obtains them as needed.
• Responsible for collecting all payments and copayments during check-in or check-out processes.
• Reconciles cash drawer and reports discrepancies to Supervisor or Manager at the end of the day.
• Collects all necessary signatures on waivers for managed care at check-in.
• Ensures patient satisfaction and uses AIDET in all interactions with patients and staff.
• Participates in ongoing education activities to enhance professional expertise as monitored by supervision.
• Completes work queues and daily tasks in a timely manner according to the scheduling area.
• Meets productivity standards set by leadership.
• Responds to all patient communication in a timely manner.
• Adheres to established Performance Expectations for WVUH Employees.

Requirements

• High School diploma or equivalent.
• Minimum typing speed of 25 words per minute.
• Experience in a medical office setting.

Nice-to-haves

• Completion of Medical terminology class.
• Strong EPIC skills, including Cadence, Referrals, and Prelude.
• Knowledge and understanding of medical terminology.
• Knowledge of third-party payors and insurance.