Workplace Support Technician - Boston onsite

HealthEdge•Boston, MA

8d•$62,000 - $65,000•Onsite

About The Position

The Workplace Support Technician is a hands-on, physical-layer IT role responsible for the deployment, maintenance, and lifecycle management of hardware across HealthEdge's global offices and remote workforce. This role is the boots-on-the-ground presence for everything that involves physical technology — from imaging and deploying laptops to configuring conference room AV, managing depot inventory, and coordinating shipping logistics to remote employees. The Workplace Support Technician is a member of the End User Computing (EUS) & Asset Management team and works closely with the Service Desk, serving as the physical execution arm for hardware support & requests, replacements, and lifecycle activities. This is a great role for someone who is technically capable, organized, and takes pride in keeping the physical IT environment running smoothly.

Requirements

1–3 years of experience in a field services, deskside support, or IT technician role
Hands-on experience imaging and deploying Windows 11 laptops in a corporate environment
Working experience with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
Experience with asset tracking or CMDB tools
Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
Strong organizational skills and attention to detail – accuracy in asset records matters
Good written and verbal English communication skills

Nice To Haves

Experience with MDM/UEM platforms for device enrollment and imaging
Familiarity with conference room AV technology
Experience coordinating hardware shipping and logistics for remote workers
Exposure to ITAM or CMDB tools
CompTIA A+ certification or equivalent
Experience working in a global IT environment with multi-region hardware standards

Responsibilities

Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
Perform hardware upgrades including memory, storage, and component replacements as needed
Execute device refresh and end-of-life replacement activities on a scheduled basis
Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
Package and ship devices securely, tracking shipments and resolving logistics issues
Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
Support audit and compliance activities related to physical asset inventory and disposal records
Maintain accurate service records for all hardware work orders, repairs, and deployments
Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
Track warranty information, vendor contacts, and service agreements for managed hardware