Workplace Experience Coordinator - Detroit, MI

CBRE - Detroit, MI

Full-time - Entry Level

Detroit, MI

1,001-5,000 employees

Real Estate

About the position

The Workplace Experience Coordinator at CBRE is responsible for delivering exceptional customer service to employees and guests within a designated building. This role serves as the first point of contact, ensuring a welcoming environment and managing various workplace services and events. The coordinator plays a crucial role in enhancing the overall workplace experience through effective communication, organization, and problem-solving skills.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them warmly.
• Issue visitor and parking passes while adhering to security protocols.
• Answer telephone calls professionally to create a memorable first impression.
• Create presentations and speak to groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail and office supply services, as well as onboarding processes.
• Acknowledge and address inquiries or complaints from employees, guests, and co-workers, providing solutions in a customer service-driven manner.
• Organize and manage on-site events, including securing event space and handling logistics.
• Follow property-specific security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow specific directions from the manager.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience.
• Strong communication skills for exchanging straightforward information.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills and an inquisitive mindset.
• A minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience.
• Ability to comprehend and interpret instructions and memos, asking clarifying questions as needed.
• Desire to present information to internal departments and/or large groups of employees.
• High attention to detail with strong verbal and written communication skills.
• Ability to work requiring significant mobility, including standing for extended periods and lifting up to 40 lbs.

Benefits

• A culture of respect, integrity, service, and excellence.
• Equal Employment Opportunity policies that value diversity.
• Reasonable accommodations for individuals with disabilities in the application process.