CBRE - Battle Creek, MI

posted about 1 month ago

Full-time
Battle Creek, MI
Real Estate

About the position

The Workplace Experience Coordinator at CBRE is responsible for delivering exceptional customer service to employees and guests at a designated building. This role serves as the first point of contact, ensuring a welcoming environment and managing various workplace services and events. The coordinator plays a crucial role in enhancing the overall workplace experience through effective communication, organization, and problem-solving skills.

Responsibilities

  • Greet all individuals entering the facility with a friendly demeanor.
  • Issue visitor and parking passes while following security protocols.
  • Answer telephone calls professionally to create a memorable first impression.
  • Create presentations and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of requestors.
  • Manage janitorial or maintenance work orders as needed.
  • Coordinate and execute workplace services including mail and office supply services.
  • Acknowledge inquiries or complaints from employees and guests, providing solutions professionally.
  • Organize and manage on-site events, including securing event space and setup.
  • Follow property-specific security and emergency procedures to ensure safety.
  • Coordinate with vendors supplying services or goods to the workplace.
  • Explain detailed information within the team and follow specific directions from the manager.

Requirements

  • High School Diploma or GED with up to 2 years of job-related experience.
  • Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Strong communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
  • Strong organizational skills with an inquisitive mindset.
  • Ability to comprehend and interpret instructions and ask clarifying questions.
  • Desire to present information to internal departments and large groups of employees.
  • High level of attention to detail and strong verbal and written skills.
  • Ability to work requiring significant walking and mobility, including standing for extended periods and lifting up to 40 lbs.
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