Workforce Success Coach

New American Pathways•Atlanta, GA

2d•Hybrid

About The Position

The Workforce Success Coach provides individualized employment support to refugees and immigrants from diverse backgrounds, including participants with limited English proficiency and varying levels of education and work experience. This role focuses on helping participants identify career goals, build skills, and navigate barriers through coaching, structured goal setting, and individualized training plans.

Requirements

Experience in workforce development, career coaching, or related field
Strong communication, organization, adaptability and problem-solving skills
Knowledge of job readiness and career advancement strategies
Ability to work effectively and build rapport with diverse, multi-lingual populations
Commitment to equity, inclusion and culturally responsive practices

Nice To Haves

Multi-lingual skills a plus (Arabic, Spanish, Dari, Pashto, Swahili)
Digital platform experience (Canvas LMS, virtual tools) preferred

Responsibilities

Provide individualized coaching to support participants in achieving employment, job retention, and career advancement goals
Deliver job readiness support (resume building, interview preparation, communication, etc)
Assess participants’ skills, experiences, interests, and barriers to employment/career advancement
Identify skill gaps and connect participants to appropriate education and training opportunities, including ESL, vocational training, digital literacy and upskilling programs
Connect participants to internal and external support services and community resources
Track progress, maintain case records and monitor outcomes
Collaborate with employer partners to align participant skills with workforce needs