ServiceNow - San Francisco, CA

posted 25 days ago

- Entry Level
San Francisco, CA
Professional, Scientific, and Technical Services

About the position

As a WMS Regional Coordinator, you will play a key role in supporting our Workforce Mobilization Services (WMS) vertical, within our Global Incubation Hub, which is vital for resourcing needs across Customer Support and Service (CSS). The WMS team manages the contingent worker budget for CSS Delivery and focuses on three primary missions: maintaining a dynamic workforce, expanding capacity within Subject Matter Expert (SME) teams, and developing a talent pipeline.

Responsibilities

  • Collaborating with CSS Delivery Leadership to identify and address resourcing needs.
  • Distributing contractor budget allocations to teams through headcount allocations.
  • Raising job postings through approved suppliers and ensuring effective candidate engagement.
  • Driving the achievement of contractor hiring targets and optimizing hiring processes.
  • Screening CVs, scheduling interviews, and maintaining up-to-date records of each candidate's progress.
  • Managing stakeholder relationships with Hiring Managers (HMs), regional and global directors, suppliers, and Employer of Record (EoR) partners.
  • Handling Purchase Requisitions (PR) and Purchase Orders (PO) as needed.
  • Ensuring adherence to processes and KPI deliverables and providing communication and interface with all areas supported by WMS.
  • Supporting other Regional Coordinators globally.

Requirements

  • Excellent written and verbal communication skills.
  • Effective supplier and stakeholder management abilities.
  • Strong time management and problem-solving skills.
  • Experience in decision making, negotiations, and risk assessments.
  • Ability to deliver solutions while mitigating or removing obstacles.
  • Demonstrated ability to present to stakeholders of all levels, from department overviews to budget updates and leadership reports.
  • Experience in managing recruitment plans, budget commitments, resource allocation, progress tracking, and on-time delivery within budget constraints.

Nice-to-haves

  • Experience with ServiceNow's platform.
  • Advanced skills in Excel and the Microsoft suite.
  • Knowledge of program/project management methodologies such as Six Sigma, PMP certification, or Agile project delivery.
  • Data analysis and analytics experience.
  • Exposure to customer support organizations.
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