Workforce Management Clerk - New York New York

$35,360 - $35,360/Yr

New York-New York Hotel & Casino - New York, NY

Full-time - Entry Level

New York, NY

Administrative and Support Services

About the position

The Workforce Management Clerk at MGM Resorts International plays a crucial role in enhancing the scheduling and time-off experience for internal customers. This full-time position involves performing various administrative tasks, managing communications, and fostering a collaborative work environment to support staffing requirements across departments.

Responsibilities

• Oversee scheduling and time-off requests for internal customers
• Handle various administrative tasks through email, phone, and face-to-face interactions
• Answer calls that come into the workforce department line
• Assist with covering callouts for all departments
• Aid in time editing and auditing
• Sort and prepare documents for scanning by removing staples, paperclips, and rubber bands, and by unfolding, straightening, and combining forms as needed
• Index each employee record document in the Perceptive scanning system, ensuring images are correct, legible, and accounted for
• Organize and file documents to be scanned
• Maintain retention data within the company's system, ensuring compliance with document destruction schedules
• Provide feedback to departments when the document retention program is not followed according to company procedures
• Promote and maintain effective communication and relationships with internal customers to ensure their requirements are identified and consistently met
• Foster an effective relationship between the department, business units, and other corporate departments to ensure efficient operational processes

Requirements

• Minimum of at least 18 years of age
• High school diploma, GED or educational equivalent
• At least 6 months of administrative or clerical experience
• Working knowledge of Microsoft Office applications
• Great customer service and communication skills to interact effectively with all stakeholders
• Strong organizational skills to function effectively while still maintaining attention to detail and meeting established deadlines
• Flexibility and ability to work within a growth environment
• Must be able to work various shifts, including weekends and all holidays

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our NYNY employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts