Kemper - McAllen, TX
posted 2 months ago
The Workforce Management Analyst at Kemper plays a crucial role in ensuring efficient and effective customer experiences by managing real-time performance metrics and schedules within the WFM team. This position is responsible for monitoring queue performance, engaging with supervisors, and making proactive adjustments to meet service level objectives. The role requires a blend of strategic and tactical skills to operate effectively in a fast-paced environment.