LegalShield - Ada, OK
posted 3 days ago
The Workforce Coordinator possesses a strong knowledge of real time call center operations, staffing, and metrics for a multi-skill, multi-queue, and multi-call center environment. This role involves analyzing and evaluating workload and staffing patterns to support rapid decision-making processes and taking appropriate actions to achieve desirable outcomes. The Workforce Coordinator will interface with both consumer and enterprise divisions and support both domestic and offshore call center locations across multiple lines of business.