Workforce Capacity Planning Manager

$123,165 - $144,900/Yr

US Bank - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Workforce Capacity Planning Manager at U.S. Bank is responsible for leading advanced analytics and capacity planning initiatives within the Transaction Processing and Shared Services business line. This pivotal role involves creating and implementing sophisticated analytics capabilities, designing complex prospecting models, and performing advanced business intelligence analyses. The successful candidate will interpret results to develop actionable insights and recommendations, build and lead a team of analysts, and serve as a key liaison to the Operations business line and other internal partners.

Responsibilities

• Guide the development and utilization of business intelligence, data management, and analytics capabilities to improve business prospecting.
• Design and implement advanced mathematical models to optimize techniques across supported business lines.
• Build strong relationships and collaborate with internal data analytics groups and business line leaders.
• Participate in the design and implementation of capacity modeling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metrics.
• Design and manage tracking and reporting systems.
• Collaborate with internal partners (e.g., Operations, Finance, HR) to collect and manage pertinent data.
• Provide support through ad-hoc analysis as needed.
• Pursue continuous process improvements for better data management and decision-making.

Requirements

• Bachelor's degree, or equivalent work experience.
• Typically 10 or more years of relevant experience.
• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area.
• In-depth understanding and practical application of applicable laws and regulations.
• Strong organizational, managerial and project management skills.
• Proficient understanding of Operations Research, optimization techniques, and algorithms.
• Experience with simulation modeling and its application in capacity planning and forecasting.
• Effective interpersonal, verbal and written communication skills.
• Experience with advanced statistical analysis and data visualization tools.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Thorough knowledge of banking operations, forecasting, and capacity planning.
• Familiarity with Machine Learning techniques and their application in predictive analytics.
• Strong problem-solving skills and the ability to think strategically.

Nice-to-haves

• Experience with advanced statistical analysis and data visualization tools.
• Familiarity with Machine Learning techniques and their application in predictive analytics.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.