Women's Locker Room Attendant

Gurneys Inn Resort & Spa - Paradise Valley, AZ

Paradise Valley, AZ

Accommodation

About the position

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Tend to members and guests of the lounge. Recognize and interact with the members and guests, provide superior presentation of juice, tea and water while creating an environment of relaxation and luxury. This position ensures the safety and comfort of guests and employees; with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well.

Responsibilities

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Answer questions about general property information and amenities.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Provide general spa orientation to guests upon arrival such as the location and use of locker rooms and lounge areas.
• Assist individuals in selecting a service.
• Offer guests amenities such as water, juice, or heated neck pillows as applicable.
• Promote and sell spa/salon services.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Obtain linens/towels from Laundry and fold, stack, and store in designated locations.
• Stock towels, linens, supplies, and amenities for guests designated locations.
• Follow department and company safety and security policies to ensure a clean, safe and secure environment.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager.
• Follow property specific procedures for handling emergency situations.
• Use proper equipment and wear appropriate personal protective clothing (PPE).
• Follow policies/procedures for the safe operation/storage of tools, equipment, and machines.
• Follow Hazardous Material Communication Program procedures for handling and disposing of chemicals.
• Maintain awareness of undesirable persons on property premises.
• Maintain appearance of spa locker room/lounge areas by cleaning as needed throughout shift.
• Dispose of trash and dirty linens in the proper area.
• Secure supplies and equipment at the end of each shift.
• Notify Engineering of spa/salon maintenance and repair needs.

Requirements

• High School Diploma/G.E.D. Equivalent
• Previous guest service experience.
• Experience in a resort environment is a plus.