Wireless Technician

General Dynamics Information Technology

17d•Onsite

About The Position

Own your career as a Wireless Technician at GDIT. Here, you’ll have the opportunity to build strong lines of cellular communications using cutting-edge technologies. Your work in Wireless Communications at GDIT will have an impact on our clients’ missions and ensuring personnel on travel are always in contact with their team. The USCENTCOM Executive Communications Branch is seeking a highly skilled Wireless Technician to support the secure and non-secure mobile communications needs of the Command. In this critical role, you will be responsible for the provisioning, maintenance, and troubleshooting of specialized wireless and mobile systems used by staff. You will operate in a dynamic, high-visibility environment where reliability, security, and rapid response are paramount to ensuring uninterrupted command and control (C2) capabilities for the Command.

Requirements

High school diploma or equivalent
DoD 8570 or DoD 8140 IT certs like CompTIA Security + CE
Current/active TS/SCI Security Clearance
US Citizenship required due to the TS/SCI clearance requirement
Must be able to work on site

Nice To Haves

Technical certification or associate degree in wireless/cellular, telecommunications, electronics, or related field preferred
Proven experience supporting and troubleshooting wireless/cellular devices, including Apple iPhones, Samsung devices, tablets, and mobile hotspots.
General knowledge of Apple iOS and Android operating systems.
Familiarity with MDM and Unified Endpoint Management platforms, specifically Microsoft Intune.
Skilled in managing mobile data plans, optimizing account services, and coordinating seamlessly with external partners, including DISA and commercial service providers.
Effective written and verbal communication skills for customer interactions.
Highly capable of documenting work performed, including maintenance logs, test results, and incident reports.
Ability to coach and provide guidance to less-experienced professionals, as well as author Standard Operating Procedures (SOPs) for devices and applications.
Strong troubleshooting and problem-solving skills, accompanied by a strong work ethic and the ability to perform at a high level while unsupervised.

Responsibilities

Procure, inventory, track, configure, provision, and issue secure classified and unclassified mobile/cellular communications devices.
Conduct comprehensive testing, provide end-user training, and perform troubleshooting throughout the lifespan of the devices.
Develop and enforce procedures to verify that only authorized personnel are issued mobile devices and ensure those users always maintain positive physical control of their assets.
Provide dedicated, on-site customer service and technical support for all cellular mobility devices and services.
Analyze mobile service usage data to identify trends, recommend actionable areas for cost-savings or capability increases, and maintain detailed historical records of device and service usage.
Actively identify and preserve text messages and mobile data classified as official records, ensuring they are properly captured and ingested into the Command's Records Management Application.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and apply to solve real-world problems
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.