About the position
Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility. The Youth Ski and Ride School Supervisor position is a full-time, seasonal role primarily focused on overseeing youth group lessons and ensuring high levels of customer satisfaction, employee engagement, and financial results.
Responsibilities
- Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences.
- Monitor classes to ensure staff are creating memorable experiences through effective teaching and guest service delivery.
- Maintain a high level of accessibility, profile, and visibility with employees.
- Handle inquiries and complaints professionally, determining appropriate compensation when necessary.
- Implement training initiatives for new hires and returning staff.
- Facilitate maintenance and upkeep of ski and ride school meeting areas.
- Safely operate a snowmobile and supervise Flaik GPS operations.
- Report accidents/incidents and provide training to reduce guest/instructor incidents.
- Coordinate daily staffing schedules and manage employee documentation.
Requirements
- Current Level 2 PSIA/AASI (or equivalent) certification.
- 3 years of experience in the snow sports industry.
- Proficient knowledge of Microsoft Office (Outlook, Excel, and Word).
- Ability to lift 50 lbs and ski to all locations on the mountain.
- Must be at least 18 years old.
Nice-to-haves
- Level 3 PSIA/AASI Certification preferred.
- Supervisory experience in the snow sports industry.
- High School diploma or equivalent.
- Excellent communication and leadership skills.
Benefits
- Season pass for employees and dependents.
- Discount programs for food & beverage, retail/rental, and tickets.
