Wine Specialist (Part-time) - Imagery Tasting Room

The Wine Group•Glen Ellen, CA

5d•Onsite

About The Position

Imagery Estate Winery is searching for enthusiastic, passionate wine sales and customer service professionals to join our dynamic, high energy Tasting Room team. The Wine Specialist is a part-time position responsible for creating a memorable wine and customer service experience at our captivating estate property while promoting wine sales, enlisting new club members, and providing wine education to customers. This position is scheduled for 9:30 AM–5:30 PM, three days per week, with weekends mandatory. The schedule may be adjusted based on business needs.

Requirements

Must be 21 years of age.
Two or more years’ experience in a premium winery tasting room, hospitality setting and/or retail sales position preferred.
Must be available to work most weekends, special events and holidays.
Enthusiasm for wine and interest in expanding expertise.
Service driven, with superior customer service, organizational and interpersonal skills.
Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
Be a team player, working with other sales associates to reach monthly and daily sales goals.
Strong attention to detail and proactivity.
Ability to multi-task, follow-up, and work in a fast-paced environment under pressure.
Capability to work independently with minimal direct supervision.
Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.
Must hold a valid driver’s license.

Responsibilities

Provide excellent customer service in all areas: welcome guests, educate and present the portfolio of wines and elevated experiences.
Create and execute an exclusive experience for each customer: confidently and knowledgably speak to wines, varietals, winemaking/viticulture practices, growing areas, winery, and history.
Promote the sale of wine and non-wine products sold in the Tasting Room and drive new memberships to the Wine Club.
Strong focus on closing sales and up-selling is crucial.
Collect names and email addresses for future contact.
Host specialty programs, lunches or dinners as assigned.
Promote and represent winery by pouring at offsite and on-premises special events.
Maintain, update, and expand knowledge of the winery, viticulture, enology by participating in educational trainings and tastings within the Winery and through outside sources.
Conduct daily seated tastings, elevated wine experiences, reserved and private group tastings as scheduled.
Learn POS systems and manage high volume wine and merchandise transactions.
Possess a high level of integrity for performing sales transactions.
Stock supplies and maintain displays in retail areas.