Inside Sales - Window Administrator
About The Position
The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. The ideal candidate will embrace the "ACT" philosophy: Acknowledge all customers, Create great business partnerships through excellent customer service, and Thank customers after every interaction. Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products with a history of product excellence and innovation spanning over 55 years.
Requirements
- High school diploma required
- Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
- Proficient in computer systems and order entry platforms
Nice To Haves
- Post-secondary education
- Experience in windows and doors
- Ability to read blueprints
- Previous experience in the building or construction industry
Responsibilities
- Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
- Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
- Monitor order status and proactively communicate product availability and delivery timelines to customers
- Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
- Accurately interpret measurements, handing, and finish specifications
- Distinguish between standard and custom order configurations
- Apply product compatibility rules to ensure all orders are valid and buildable
- Professionally greet and assist customers in person and over the phone
- Respond to inquiries regarding Gentek’s window and door products and related services
- Provide alternative solutions when requested products are unavailable
- Analyze order and customer data to identify trends, opportunities, and areas for process improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
