Wheelchair Lead - FLL Airport
About The Position
The Wheelchair Lead plays a crucial role in overseeing the wheelchair assistance team, ensuring top-quality service for passengers with mobility challenges. Responsibilities include training and guiding wheelchair attendants, managing schedules, and coordinating with the Wheelchair Dispatcher for efficient operations. You will also address escalated passenger concerns, ensuring a positive experience and resolving issues effectively. Additionally, this role involves regular communication with airport staff and management to maintain service standards and ensure compliance with airport regulations.
Requirements
- 18 years of age or older
- Must be legally authorized to work in the country of employment.
- Communicate effectively in English (reading, writing, speaking)
- 1 year of wheelchair experience
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
- Flexibility to work various shifts including nights, weekends and holidays
Responsibilities
- Oversee the daily operations of the wheelchair assistance team
- Coordinate and assign tasks to wheelchair attendants based on flight schedules and passenger needs
- Train new attendants in proper wheelchair handling and safety procedures
- Ensure compliance with all airport regulations and ADA (Americans with Disabilities Act) guidelines
- Monitor the condition and availability of wheelchairs and related equipment
- Address and resolve any issues or conflicts that arise during operations
- Maintain effective communication with airline staff, airport authorities, and other service teams
- Conduct regular performance evaluations of wheelchair attendants
- Implement strategies to improve service efficiency and passenger satisfaction
- Liaise with maintenance teams to ensure timely repair and upkeep of equipment
- Prepare and analyze reports on service metrics and attendant performance
- Assist in the development of policies and procedures to enhance service quality
- Manage emergency situations with professionalism and in accordance with established protocols
- Foster a positive and supportive work environment for the wheelchair assistance team
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health insurance
- dental insurance
- vision insurance
- life insurance
- paid time off
- growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
