Western Growers Family of Companies Careers - Claims Auditor

$45,091 - $63,617/Yr

Western Growers Association - Fresno, CA

Full-time - Entry Level

Remote - Fresno, CA

Insurance Carriers and Related Activities

About the position

Western Growers Assurance Trust (WGAT) is seeking a Claims Auditor to join their team. This position reports to the Supervisor of Claims and is responsible for performing in-depth audits to ensure compliance of health benefit plans for clients. The role involves working with both medical and dental claims, ensuring that they align with the respective employers' summary plan descriptions. The position is remote and can be based anywhere in the U.S.

Responsibilities

• Perform routine and moderately complex audits on paper and electronic claims for payment integrity in alignment with regulatory and timelines standards, business policy, and contract terms.
• Ensure appropriate coding and system configuration of claims with the ability to extract and audit exception audit reports.
• Research claim processing problems and errors to determine their origin and appropriate resolution.
• Prepare reports and summarize observations and recommendations for management.
• Participate in communication with management regarding trends to improve claims processing accuracy and documented business rules for incorporation into training programs, policies, and procedures.
• Perform special project audits and reviews as requested by other departments/regions.
• Identify and escalate issues related to instructional material that is inaccurate, unclear or contains gaps and provide recommendations for correction of this material.
• Confer with management to assess training needs in response to changes in policies, procedures, regulations, and technologies.
• Participate in departmental error logs analytics and include the findings in training preparations.
• Provide technical support, training assistance, and expertise to claims staff or other departments as determined through audit findings.
• Support and assist management team in updating department policies and guidelines.
• Adjudicate specific stop loss claims received from Third Party Administrators in accordance with stop loss policy terms and the plan document.
• Process complex claims for physician, hospital, and specialty areas with high degree of accuracy and productivity.
• Process stop loss claim adjustments, refunds, and checks according to company policies and procedures, within established dollar authority.
• Respond and assist with claim documentation and reports as needed.
• Identify process improvement opportunities and work to implement corrective actions.
• Coordinate and communicate claims status with reinsurance carrier.
• Work with AVP of Claims, Claims Manager and Reinsurance Analyst as required.
• Utilize all capabilities to enhance the competitiveness and profitability of members.

Requirements

• BS/BA degree preferred and a minimum of one (1) to three (3) years of recent experience as a medical/dental claims auditor.
• Three (3) years' experience processing group health claims preferred.
• Knowledge of Current Procedural Terminology (CPT) and International Statistical Classification of Diseases and Related Health Problems (ICD-10 & ICD-9) and medical terminology.
• Exceptional understanding and interpretation of summary plan descriptions of employee medical/dental benefits.
• Good ability to interpret provider contracts.
• Proven ability as a self-starter to manage timelines and commitments.
• Proficient in end-user software, e.g., word-processing and spreadsheets.
• Exceptional written and verbal communication skills.
• Good knowledge of basic business math.

Benefits

• Profit-sharing
• Rich benefits package
• Remote work flexibility