Wellness Coordinator - Part-Time

Hydration Room • Pasadena, CA

5d • Onsite

About The Position

The Wellness Coordinator role at Hydration Room is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs. As a Wellness Coordinator, you’ll be the first point of contact for patients, creating a warm, refined, and service-driven experience from start to finish. You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus.

Requirements

• High school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• Schedule flexibility between 8:00am – 8:00pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations
• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

Nice To Haves

• 1+ year in high-end customer service or boutique hospitality
• Familiarity with POS and scheduling systems

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Assist the RN in opening and/or closing the clinic each day
• Perform basic administrative, clerical, and technical tasks to coordinate patient care
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients
• Always maintain client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Benefits

• Paid Time Off/Vacation Time for full-time team members
• Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members
• 401(k) for part-time and full-time team members
• Career Development Opportunities
• Complimentary IV and injection therapy benefits
• Flexible Scheduling
• Parental Leave Program for full-time team members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED