Wellness & Care Coordinator

About the position

Responsible for the oversight of an interdisciplinary team of eight (8) professional staff and one (1) para-professional staff who plan and manage services from assessment of need to care planning for frail seniors and physically disabled adults across a continuum of care. The incumbent provides direct programmatic oversight of the overall performance and activities to support county residents (60+), caregivers, and those with physical disabilities (18+) in their choice to remain safely in the community while maintaining compliance with County, State and Federal requirements.

Responsibilities

• Manages daily operations, implements, and supervises the core services under ADRC to include, but not limited to, Information and Referral, Outreach, Screening, Options Counseling, Home Visits to Assess and Reassess Clients, Care Management and Counseling
• Establishes internal protocols to standardize core service procedures for ADRC while ensuring that all Federal, State, and local standards as defined in the Aging and Disability Resource Connection protocols are appropriately implemented
• Establishes a Quality Assurance Program to ensure quality program standards, compliance with funding requirements, design of mechanisms and evaluative tools to obtain feedback on client needs, program satisfaction and to measure outcomes
• Develops and implements a process to manage program wait lists in accordance with State and local policy
• Serves as a member of the Office on Aging Management Team which assists Executive Director in planning, policy development and evaluation
• Performs document review (including data entry) for completeness, accuracy, and clarity of documentation submitted by Care Managers per record audit policy and procedure and provides education/instruction and reinforcement of procedures when applicable
• Provides day-to-day supervision of Care Managers, including consultation, guidance, direction, resource identification, problem resolution, seeking input and approval from Executive Director when necessary
• Receives periodic care management aggregate reports from the New Jersey Department of Human Services, Division of Aging Services regarding service utilization and spending authorizations
• Works with Care Managers, ADRC Assessors, and County Welfare Agencies to assure enrollments/ disenrollment's are processed in an appropriate and timely manner, and billing issues are resolved appropriately
• Consults with and receives guidance and direction from Executive Director regarding care management recurrent problems, issues with a potential financial impact, medically related issues, potential political issues, real or potential quality of care issues, and other issues as deemed appropriate
• Gathers statistical information as directed/requested participates in internal and external audits
• Manages Care Manager assignments and monitors caseload sizes in compliance with approved guidelines
• Provides input to the Executive Director and Deputy Director regarding Department policy and procedures, and mandated procedural changes, assisting with development and revision of internal Care Management policy and procedures

Requirements

• The Wellness & Care Coordinator must be a master's prepared Licensed Clinical Social Worker (LCSW) or Registered Nurse (RN), NJSA 45: 11-26

Nice-to-haves

• At least two (2) years Supervisory experience in case/care management, preferably with the senior/disabled population, possessing a working knowledge of the provision of health care in a variety of settings and knowledge of community resources, health insurance, and care delivery systems
• Five (5) years' experience working with the elderly
• 2 years' experience with client assessment process and developing/documenting client plans of care
• One (1) year experience designing/implementing programs
• Experience in community mental health
• Knowledge and understanding of community resources/services/Medicaid Waiver programs
• Excellent time management, organizational, public speaking, communication, and problem-solving skills
• Conversant with budget preparation and management
• Ability to produce accurate work in a fast-paced work environment
• Detail oriented and flexible
• Ability to read, write, understand, and communicate clearly in English
• Computer skills: Microsoft Office Suite (i.e., Word, Excel) and ability to work in web-based database programs
• Ability to pass state or local training tests, including but not limited to, the Office on Aging & Disability Services test on program policies and procedures
• Valid NJ Driver's License; ability to independently travel to alternate locations/meetings/residences as assigned