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Wake Forest University - Winston-Salem, NC

posted 2 months ago

Full-time - Entry Level
Winston-Salem, NC
1,001-5,000 employees
Educational Services

About the position

The Special Events Coordinator is responsible for planning and executing corporate and social events at Wake Forest University. This role requires excellent sales and organizational skills, creativity in event design, and the ability to manage conflicts during the planning process. The Coordinator will work closely with various departments to ensure successful event execution and maintain high levels of customer service.

Responsibilities

  • Attain maximum revenue levels through various sales processes, including direct solicitation of social events and conducting property tours for prospective clients.
  • Coordinate corporate and social functions by gathering detailed information about events, publishing contracts, and advising clients during the planning process.
  • Communicate planning information to operating departments in a timely manner.
  • Oversee the setup of special events, procuring necessary props, floral arrangements, costumes, and entertainment.
  • Maintain up-to-date banquet pricing packets and present weekly special event functions at coordination meetings.
  • Assist with the analysis of departmental procedures and offer management viable alternatives to improve processes.
  • Maintain and update database information for weekly backlog updates and quarterly revenue reports.
  • Distribute up-to-date pricing information to clients and communicate professionally with clients and staff.
  • Adhere to Conference Center policies and report any observed violations to Human Resources.
  • Maintain good working relationships with all departments and ensure high levels of employee/guest relations.

Requirements

  • Bachelor's degree plus two years of related experience in a hospitality environment, or an equivalent combination of education and experience.
  • Knowledge of Conference Center operations including Food and Beverage, Conference Set Up, and Front Desk operations.
  • Ability to sell contracts via phone and personal interaction.
  • Demonstrated knowledge of customer service skills and ability to interact with guests in a friendly and professional manner.
  • Excellent communication skills, both oral and written; strong interpersonal skills.
  • Proficiency in computer use and relevant software; ability to use standard office equipment and products.
  • Demonstrated ability to organize, plan, and coordinate details of an event.
  • Ability to resolve conflicts to guest satisfaction.
  • Ability to communicate effectively in English.

Nice-to-haves

  • Knowledge of Graylyn's history and guest room features (training available).
  • Ability to work flexible shifts, including evenings and weekends.

Benefits

  • Full-time position with a commitment to diversity and inclusion in the workplace.
  • Access to professional development opportunities.
  • Support for reasonable accommodation in employment for individuals with disabilities.
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