Webstore Duty Manager - Dundalk

Smyths Toys•Dundalk, MD

20d•$35,000•Onsite

About The Position

Smyths Toys is one of the world's largest specialty retailers of children's toys, operating both online and through physical retail stores across Europe and the UK. They are seeking a Webstore Duty Manager to join their team and assist in managing their E-Commerce Online Fulfilment Webstore operation in Dundalk. The role is crucial for ensuring the efficiency and effectiveness of the distribution centers, which are considered well-oiled machines driven by a customer-centric mentality.

Requirements

Have a proven track record as a Duty Manager
Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
Be target-driven and customer service orientated
Be highly motivated and ambitious
Be a self-starter with a can do attitude
Basic Microsoft Office skills

Nice To Haves

E-Commerce or Warehouse experience is desirable, not essential
Knowledge of WMS and SAP Systems is desirable but not essential

Responsibilities

Report to the Webstore General Manager
Ensure the webstore operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organising, directing, and training Webstore employees and establishing, monitoring, and managing operational goals
Oversee daily operations, while controlling and managing inventory and logistics
KPI Monitoring
Constantly looking for areas of improvement in the processes of the business
Train, develop and manage their Webstore team to solve day-to-day operational issues and reach short and long-term performance goals
To promote, improve and maintain a professional working environment and employee experience for both temporary and permanent employees
Implementing and ensuring that teams adhere to operational policies and procedures
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

Benefits

An attractive competitive salary and bonus package
A benefits package inclusive of: 33 Days Annual Leave (inclusive of public holidays)
Defined Contribution Pension Scheme
Life Assurance Cover
Employee Assistance Programme
In-store discount
Company Maternity and Paternity Payments
Special Life-Event Gifts
Length of Service Awards
Bike to Work Scheme