Waterfront Steward - Beach and Pool Services (Seasonal)

Full-time

Sea Island, GA

Accommodation

About the position

The position involves performing various duties in and around the Beach Club, including erecting beach umbrellas and chaise lounges for Guests/Members, providing superior service, and performing regular cleanup of towels, debris, and personal belongings. The role requires upholding and ensuring compliance with all company and departmental policies and procedures.

Responsibilities

• Understand and enforce all beach club policies, rules, and regulations
• Assist in opening and closing procedures
• Carefully monitor all pools and beach areas ensuring the safety of guests
• Provide towel service and amenities as needed to Guests and Members
• Service the Ocean House pools with towels and regular cleanup
• Clean the beach area extending from the south end of the Beach Club to 4th street
• Clean pool areas and foot showers
• Monitor and maintain the pool deck area, beach, lawn, and lounging areas for trash, soiled towels, glasses, personal items, and other safety hazards
• Work cross-departmentally with others to ensure events get set up and run properly
• Provide assistance to Sea Island Members and Guests regarding the Beach Club facility and other events
• Provide personal service such as erecting umbrellas and moving chaise lounges for beachgoers
• Act as a liaison between the Sea Island Beach Club and its Members and Guests
• Learn the names and personally recognize regular Guests and Members
• Maintain thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Complete a Guest Problem Resolutions (GPR) form on any issues and follow up as needed
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Execute other duties as delegated by leadership

Requirements

• Guest or customer service experience preferred
• Must possess valid CPR/AED certification within 30 days of hire
• Must possess valid First Aid certification within 30 days of hire
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
• Must possess a positive attitude and ability to work with a variety of people
• Must be detail-oriented and able to manage competing priorities in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy