Kaeser Compressors - Fredericksburg, VA
posted 9 days ago
About the position
Kaeser Compressors, Inc. is seeking individuals who have worked in an industrial/service/sales environment to fill the position of Warranty Processing Specialist for our Fredericksburg location. The selected candidate will be responsible for reviewing and processing warranty and airend exchange claims, identifying and resolving discrepancies with distributors and branch staff associated with warranty claim processing, and preparing and maintaining claim status reports for management, distributors, and branches. Additionally, the role involves supporting future safety improvement initiatives by identifying and reporting failure information to management, updating and administrating 5-year warranty tracking for outstanding purchases of maintenance kits and lubricant sampling, managing and reporting compliance issues with extended warranty requirements, processing and attaching oil sample reports and startup documents, and distributing oil analysis reports to branches and distributors. The candidate will also be responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system, and performing all other duties assigned by the Manager.
Responsibilities
- Review and process warranty and airend exchange claims.
- Identify and resolve discrepancies with distributors and branch staff associated with warranty claim processing.
- Prepare and maintain claim status reports for management, distributors, and branches.
- Support future safety improvement initiatives by identifying and reporting failure information to management.
- Update and administrate 5-year warranty tracking for outstanding purchase of maintenance kits and lubricant sampling.
- Manage and report compliance issues with extended warranty requirements.
- Process and attach oil sample reports and startup documents.
- Distribute oil analysis reports to branches and distributors.
- Learn and follow all applicable procedures and work instructions relating to the Company's quality and environmental system.
- Perform all other duties assigned by the Manager.
Requirements
- High school diploma required.
- 2 years' warranty experience preferred.
- 2 years' customer service experience, commercial, or industrial market preferred.
- Good communication skills/phone skills required.
- Computer skills, including proficiency in Google Workspace.
- SAP experience preferred.
- Regular physical attendance at the worksite.
Benefits
- Competitive salary
- Excellent benefit package including Profit Sharing
- 401(k) Plan
- On-site exercise facility
- Free exercise classes
- Health and wellness program
