Taylor Morrison - Alpharetta, GA

posted 2 months ago

Full-time - Entry Level
Alpharetta, GA
Construction of Buildings

About the position

The Warranty Coordinator at Taylor Morrison plays a crucial role in supporting the Warranty team by managing customer service interactions, generating reports, and scheduling appointments. This position is focused on delivering exceptional customer service while ensuring the efficient processing of warranty claims and home reviews.

Responsibilities

  • Gain competence on input of data into BuildPro
  • Gain competence of Taylor Morrison procedures for conducting home reviews
  • Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
  • Provide a high level of service to customers and the Warranty team using established guidelines
  • Input and disseminate Warranty tickets and Home Reviews into BuildPro and distribute to appropriate personnel
  • Maintain office files
  • Handle escalated customer calls, including documentation and follow-up
  • Administer Taylor Morrison's 10 Year Structural Warranty Program, including claim analysis and follow-up
  • Provide weekly tracking of all outstanding warranty work orders to the field
  • Process check requests for Building Permits and prepare Permit submittals and applications
  • Complete Customer Service Requests timely and accurately
  • Order, update, and distribute construction-related forms
  • Prepare and submit building permits
  • Perform other duties as assigned

Requirements

  • High School Graduate
  • Minimum of 1 year of current or recent experience in a customer service-related position
  • 6 months experience in residential construction preferred
  • Experience working with warranties preferred
  • Ability to work evenings and some overtime required
  • BuildPro system experience helpful
  • Excellent communication and organizational skills
  • Problem-solving skills

Nice-to-haves

  • Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement

Benefits

  • Overtime pay eligibility
  • Non-exempt position for wage-hour law compliance
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service