Warranty Administrator, Heavy Duty Truck - Full Benefits Day One

Advantage Truck Group - Shrewsbury, MA

Full-time

Shrewsbury, MA

Motor Vehicle and Parts Dealers

About the position

Advantage Truck Group (ATG) has an opportunity for an experienced Warranty Administrator. The Warranty Administrator is responsible for the efficient and accurate processing of all warranty claims for trucks serviced at the dealership. This includes reviewing repair orders, submitting claims to manufacturers, following up on claim status, and resolving any claim discrepancies. The Warranty Administrator plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with manufacturers.

Responsibilities

• Review and Process Warranty Claims: Examine repair orders and supporting documentation to verify eligibility for warranty coverage.
• Submit Claims: Accurately prepare and submit warranty claims to manufacturers in a timely manner, following their specific guidelines and procedures.
• Track and Follow Up: Monitor claim status, communicate with manufacturers to address any questions or concerns, and resolve claim rejections or discrepancies.
• Maintain Records: Organize and maintain accurate records of all warranty claims, repair orders, and related correspondence.
• Communicate with Customers: Update customers on the status of their warranty claims and address any inquiries or concerns.
• Collaborate with Service Technicians: Work closely with technicians to ensure repair orders are complete and accurate, and provide any necessary information for warranty claims.
• Stay Informed: Keep up-to-date on manufacturer warranty policies, procedures, and any changes or updates.
• Other Duties: Assist with other administrative tasks in the service department as needed.

Requirements

• Education: High school diploma or equivalent.
• Experience: Previous experience in warranty administration, automotive or diesel service, or a related field is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other computer applications.
• Knowledge of heavy-duty truck repair and maintenance is a plus.

Benefits

• FULL BENEFITS DAY ONE
• Medical, Dental and Vision Insurance
• Short and Long Term Disability - Company paid
• Life Insurance - Company paid
• Paid time off - 15 days during first year (prorated to hire date)
• Paid holidays - 7 per year
• 401K with 4% match
• Competitive salary and benefits package
• Opportunity to work in a dynamic and growing industry