Warehouse Asset Technician
About The Position
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and employees. We are a truly international IT provider, delivering services with global simplicity and trusted transparency. As a Warehouse Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high-impact environment.
Requirements
- Previous experience leading or mentoring a team in a fast-paced or high-demand environment
- Experience in logistics, warehousing, IT support, or hardware repair (preferred)
- Strong technical aptitude with a willingness to learn device repair and troubleshooting
- Familiarity with Apple and Windows operating systems
- Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
- Excellent time management skills with the ability to prioritize and make quick decisions
- Strong written and verbal communication skills
- High attention to detail and commitment to data accuracy
- A proactive, customer-focused mindset with strong problem-solving abilities
- Ability to work independently while contributing effectively to a team
- Flexible and adaptable approach to changing priorities and customer needs
- Comfortable being hands-on with inventory, equipment handling, and warehouse operations
- Ability to lift and move equipment in a warehouse environment
Nice To Haves
- Experience with inventory management or asset tracking systems
- Background in IT hardware repair or technical environments
- Knowledge of global logistics or multi-region operations
- Experience working with ticketing or queue management systems
Responsibilities
- Lead standard creation and ensure adherence across global asset technician teams
- Act as a point of escalation for process, technical, and operational queries
- Provide hardware support for a wide range of devices, including Apple and Windows products
- Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
- Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
- Troubleshoot internal systems and resolve day-to-day operational challenges
- Manage repair timelines, partner deadlines, and ensure high-quality completion standards
- Compile repair data and provide performance reporting to management
- Maintain accurate asset tracking and update customer portals with real-time status
- Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
- Receive, inspect, and process inbound shipments; stock inventory appropriately
- Assist with loading and unloading shipments and warehouse material handling
- Conduct cycle counts and support ongoing inventory audits
- Partner with regional and global inventory teams for alignment and process consistency
- Support new hire equipment deployment and regional logistics coordination
- Oversee e-waste processing, donation logistics, and proper disposal practices
- Travel to customer sites within the region for urgent technical or logistical requests
- Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
- Take on additional tasks or special projects as assigned by site leadership
Benefits
- Health, Vision, and Dental Insurance (starting the 1st of the month after your start date)
- Occasional overtime and bonus opportunities for hourly employees
- 10 days of Paid Time Off (PTO) annually
- 12 paid holidays
- 6 sick days (available immediately)
- 401(k) retirement plan (available after 90 days)
- Complimentary onsite parking
- Access to electric vehicle (EV) charging stations
- Complimentary breakfast and/or lunch options
- Onsite snacks and beverages
- Employee discounts through partner programs
- Career progression and certification support
- Flexible scheduling options
- Career pathway to IT technician roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
