VTC (Video Teleconferencing) Specialist/Analyst

$70,000 - $74,000/Yr

Altecrg - Falls Church, VA

Full-time - Entry Level

Falls Church, VA

About the position

The VTC Specialist/Analyst is responsible for supporting and maintaining video teleconferencing (VTC) devices and related technology. This role involves installation, configuration, diagnosis, repair, and maintenance of VTC systems, ensuring seamless operation in both large multi-function suites and desktop environments. The specialist will also provide technical support, schedule video conferences, and deliver exceptional customer service in a high-demand setting.

Responsibilities

• Support and maintain VTC devices and related technology, including installation and configuration.
• Troubleshoot problem areas and perform on-site or in-house service, repair, and installation.
• Provide technical support for the identification, prioritization, and resolution of reported problems.
• Schedule and reserve video conferences and conference rooms.
• Deliver outstanding customer service in a high-demand environment.
• Install, troubleshoot, service, and repair video conferencing equipment and components.
• Maintain network diagrams and connectivity records.
• Instruct users in the use of personal computers and equipment in conference room settings.
• Perform vulnerability remediation to maintain secure networks.

Requirements

• 3 years of related functional and/or technical experience in support of video teleconferencing systems such as Polycom and Avaya products.
• IT experience involving networks, communications, and video conferencing topologies.
• Understanding of key IT technologies and troubleshooting methodologies.
• Fluency with multiple tele-connect protocols such as bridges and point-to-point.
• Ability to troubleshoot technical and complex electronic systems related to video conferencing.
• Knowledge and experience with video conferencing tools such as Polycom and Avaya products.
• Proficiency in Microsoft Windows: Word, Excel, Access, Outlook.
• Ability to work independently and in a team environment with minimal supervision.
• Excellent customer service and communication skills.

Nice-to-haves

• Help Desk experience or customer support experience.
• Familiarity with Remedy ticketing system.
• Personal computer troubleshooting skills.
• Preferred Certifications: Polycom, Avaya.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance