VRV Service Technician

Hoffman Mechanical Solutions - Greensboro, NC

Full-time - Entry Level

Greensboro, NC

About the position

The primary purpose of the VRV Service Technician is to provide job site surveys during equipment installation, startup/commissioning of new equipment and systems, warranty service, owner direct preventative maintenance, and troubleshooting/repair services on variable refrigerant air conditioning equipment. This work involves both heat pump and heat recovery variable refrigerant systems including the system control network. This work also includes associated ancillary equipment such as dedicated makeup/outdoor air units. Hoffman is currently the manufacturer's representative for Daikin Variable Refrigerant equipment. While Daikin is our primary brand and most of our workload, we also provide end user service support for numerous other brands of variable refrigerant equipment. Strong emphasis on customer service. This position may occasionally involve after hour call outs to provide emergency repairs. Provide guidance and direction to administrative personnel to effectively plan, schedule, coordinate, etc. all activities related to field variable refrigerant service and construction/replacement work.

Responsibilities

• Service a variety of HVAC products and equipment and ensure customer satisfaction.
• Read and understand blueprints, equipment manuals, and engineering specifications to properly diagnose and repair units.
• Use a variety of hand-tools and specialty equipment typical of the commercial HVAC Service trade.
• Perform job site visits to monitor installation of new equipment.
• Provide technical support to installing contractor and report installation defects to management as needed.
• Provide start up and commissioning service upon completion of construction.
• Support installing contractor to resolve problems that prohibit proper startup and commissioning.
• Perform routine system preventive maintenance by utilizing manufacturer specific data logging device to analyze system performance.
• Respond to service calls and utilize manufacturer specific data logging device to troubleshoot and diagnose variable refrigerant equipment and systems.
• Identify, analyze, diagnose, and repair other non-variable refrigerant systems and products at customer's location.
• Survey customer site for properly operating equipment and report any deficiencies found.
• Provide sales leads to internal associates as necessary.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepare in advance for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating various trades for on-site work.
• Diagnose/troubleshoot inoperable equipment and develop action plan for repairs and problem resolution.
• Determine replacement parts required, secure materials, and complete repairs on a timely basis.
• Return any non-used or refundable parts for credit.
• Interact face to face with customers to ensure proper and accurate communications exist.
• Document all work performed by accurately completing field service reports, equipment log sheets, etc.
• Complete and submit all required paperwork on a timely basis.
• Operate and be diligent in properly caring for and maintaining a company vehicle.
• Provide technical support to customers.
• Stay informed on industry news and trends, products, services, competitors, and relevant information about existing and emerging technologies.
• Attend company training seminars to become familiar with product lines.
• Conduct oneself in a professional manner as a positive representative of the company both to the customer and public.

Requirements

• Associate degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning.
• Minimum of Five (5) years related experience preferred or an equivalent combination of education and experience.
• Operational knowledge of computers and Microsoft Office software preferred.
• Ability to read, comprehend, and write simple instructions and short correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percentages.
• Ability to understand data presented in a graphical format such as pie charts, bar graphs, etc.
• Ability to recognize problems and develop the most cost-effective solution.
• Must pass pre-hire requirements including background check, motor vehicle report, and drug screening.
• Must possess valid drivers' license.
• Must possess EPA mandated card for safe refrigerant handling. Universal certification preferred.

Benefits

• Employee Stock Ownership Plan (ESOP) retirement benefit paid for by the company.
• 401(k) options for employee contributions.