VP, Compliance - Card Services & Cash Management

Fidelity•Smithfield, RI

About The Position

The VP, Compliance position is a leadership role within the Wealth and Brokerage (W and B) Compliance team, responsible for providing compliance leadership and counsel on regulatory and compliance requirements related to Fidelity Brokerage Services (FBS) and working in close collaboration with related business units. This role will serve as the central cross-business unit compliance contact for design, governance and oversight for personal card services products offered by Fidelity focusing on a number of areas including, but not limited to, a framework to comply with Regulation E, compliance obligations with respect to fraud and dispute handling, complaint management, customer protection obligations and card-specific controls. The Wealth and Brokgerage Compliance team provides compliance support to teams supporting a wide array of products and services including wealth management, retirement planning, active trading and brokerage services, cash management, college savings, and financial planning and engagement programs. As a key member of the leadership team, you will provide consultation and advice on payment/debit card programs, cash management features, broker-dealer products and services offerings to help the business achieve regulatory compliance. While the areas of product and service support may evolve over time to support changes in the business, this specific role will largely be focused on supporting the firm’s personal card services and cash management features. You will oversee the design and development of compliance solutions and controls to mitigate risk to the broker-dealer.

Requirements

Prior experience with personal card services and cash management features, such as debit cards and credit cards and the related regulations is strictly required.
Debit Card experience should include retail (direct to consumer), intermediary advisor managed, and employer sponsored healthcare debit card offerings.
Familiar with and developed a payment/debit card program with a focus on policies and procedures.
Experience in a distributed model with multiple vendors and corporate legal entities involved in the end-to-end payments process and BIN sponsorship agreements.
Experience with programmatic design and support, including reporting on the state of the program, status of development towards long-term initiatives, and potential watch areas.
BA/BS degree required.
10 years of financial services experience.
5 years in a compliance, risk, or legal role in financial services with an understanding of multiple regulatory rules and requirements (e.g. FINRA, MSRB, SEC, FRB, banking regulations, and state securities laws, etc.).
Strong ability to work and lead in a fast-paced matrixed framework.
Strong self-starter, collaborator, relationship builder, and strategic problem solver.
Sophisticated ability to understand, research and analyze complex financial, legal, operational, and regulatory requirements.
Identify, escalate and consult on problems and issues across the business unit and develop strategic solutions to address business needs.
Sophisticated presentation skills and an effective communicator; you are skilled at interactions with employees at all levels.
Strong writing skills, with an ability to make complex topics understandable.
Influence key decision makers through a combination of knowledge, reasoning, and relationships.

Nice To Haves

JD, MBA, or advanced business degree a plus.

Responsibilities

Provide compliance leadership and counsel on regulatory and compliance requirements related to Fidelity Brokerage Services (FBS).
Serve as the central cross-business unit compliance contact for design, governance and oversight for personal card services products.
Develop a framework to comply with Regulation E.
Address compliance obligations with respect to fraud and dispute handling.
Manage complaint handling processes.
Ensure customer protection obligations are met.
Implement card-specific controls.
Provide consultation and advice on payment/debit card programs and cash management features.
Oversee the design and development of compliance solutions and controls to mitigate risk to the broker-dealer.