VP, Account Management

$240,000 - $260,000/Yr

Onbe - Conshohocken, PA

posted 14 days ago

Full-time - Senior
Hybrid - Conshohocken, PA
Credit Intermediation and Related Activities

About the position

The Vice President of Account Management will lead a team consisting of Account Executives that are commercially oriented and Client Support Managers and Specialist that provide important service and support to our clients. Collectively these teams are responsible for the commercialization of new wins that originate in the New Business Sales organization; and the retention, growth, cross-sell and upsell within Onbe's existing client portfolio. This leader will mentor, develop and lead their teams to deliver Onbe's objectives for client retention and satisfaction, performance to budget and revenue growth performance goals. Onbe's solutions focus on payments to consumers, workforces, and service providers. These payments are often in the form of refunds, rewards, and payroll solutions delivered both digitally and physically. This team leader will hold a strategic position within Onbe reporting to the Chief Client Officer, helping drive the revenue growth of the company. This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA location. Occasional travel may be required as part of this position.

Responsibilities

  • Leads, motivates and empowers a skilled Account Executive team to develop strong relationships and identify business growth and expansion opportunities through partnerships, cross-selling, and up-selling initiatives.
  • Ensure that the revenue goals for Onbe's existing portfolio of clients are achieved.
  • Owns the plan for execution of the yearly signings goal for established clients.
  • Provides the leadership and vision so that team cultivates the unique ability to anticipate and resolve obstacles to ensure clients reach their full potential.
  • Owner of the monthly Budget vs Actual process which uncovers trends.
  • Maintain overall health, engagement, and retention of client portfolio.
  • Proactively address potential risks associated with attrition or competitive threats.
  • Stay informed of client news, payments industry trends, and market shifts.
  • Provides leadership with contract renewals, pricing initiatives, and participate in RFP exercise.
  • Key participant in annual client budget planning and quarterly forecasts for issuance.
  • Deliver team revenue objectives for client budget performance and net new revenue quota attainment.
  • Understand key target verticals regarding the industry landscape, payments capabilities, and marking a flawless delivery of services and solutions.
  • Foster strong partnerships between Account Executive and Client Support team members.
  • Develop and implement a comprehensive client success strategy that aligns with business goals.
  • Lead the account planning process to guide the Account Executive team's expansion efforts.
  • Cultivate and grow an accurate team sales pipeline.
  • Coach and upskill the Account Executive and Client Support teams to maximize performance.
  • Represent and advocate for the Account Executive and Client Support teams on intra-company projects and initiatives.
  • Lead by example by identifying, recommending and implementing critical operational efficiencies.
  • Collaborate diligently and act as a leader with vision, providing a customer-level perspective.
  • Collect regular and meaningful client feedback and recommend and implement relevant action plans.
  • Administrative duties that include quarterly commissions calculations, annual budgeting of client issuance and quarterly re-forecasting of issuance.

Requirements

  • 10+ years of applicable leadership experience selling to Fortune 1000 companies.
  • Experience in payments and disbursements with in-depth understanding of financial products, services, and technologies within the industry preferred.
  • Proven track record of meeting or exceeding defined team revenue goals/quota attainment.
  • Highly passionate about results, finding a way when others only see the challenges.
  • Possess a highly developed desire to collect and analyze data to problem solve and advise decision making.
  • A hard-working person who can influence others into getting behind the mission.
  • Proven ability to mentor others in selling to multiple C-level personas, including finance, marketing, and digital engagement personas.
  • Bachelor's degree required.

Benefits

  • Medical
  • Dental
  • Vision
  • Wellness
  • 401(k) matching
  • Open paid time off
  • Generous parental leave
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