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Carnival - Miramar, FL
posted 8 days ago
About the position
We are seeking enthusiastic, customer-centric sales professionals to join our upcoming REMOTE Personal Holiday Planner Agent team. The start date for this position is Monday, February 03, 2025. We are currently considering residents from ONLY Florida, Georgia, North Carolina, and Texas. The essential functions of this role include promoting and selling Carnival Cruise Line cruises for Australia, initiating contact with guests, and acting on leads and/or prospects through both inbound and outbound calls. You will be required to meet or exceed assigned sales goals, present cruise products, and make travel recommendations. Establishing and maintaining customer relationships by delivering excellent customer service is crucial, as is continuing to build relationships with past and current guests while actively soliciting new business. You will also maintain a customer database of new and existing accounts to close sales and attend mandatory training and meetings with your coach and management team regularly.
Responsibilities
- Promote and sell Carnival Cruise Line cruises for Australia by initiating contact with guests and acting on leads and/or prospects by phone.
- Meet or exceed assigned sales goals.
- Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service.
- Continue relationship building with past and current guests and actively solicit new business.
- Maintain customer database of new and existing accounts to close sales.
- Attend and participate in mandatory training and meetings with coach and management team.
Requirements
- Residents from Florida, Georgia, North Carolina, and Texas only.
- Preferred sales experience.
- Cruise line or travel industry experience is a plus.
- Proficient in Microsoft Suite including Teams and Outlook.
- Ability to learn and adapt to new technology.
- Excellent attendance and punctuality.
- Ability to perform essential functions of the job with or without reasonable accommodation.
- Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards (i.e., Australia).
- Ability to be persuasive and build rapport quickly and easily.
- Ability to overcome objections.
Benefits
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Company paid term life insurance and disability coverage
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off for 8 company-wide holidays and two floating holidays
- 14 days/year vacation time for full-time employees at the manager and below level
- 80 hours of sick time each year for full-time employees
- Complementary stand-by cruises and employee discounts on confirmed cruises
- Personal and professional learning and development resources including tuition reimbursement
