Part Time Virtual Care Team Receptionist
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Location: Remote position, however, would be required to attend in person training in Worcester, Massachusetts. Department: Virtual Care Team Schedule: Part Time (15 hours) Week 1: Monday 7-3, Sat 7-3, Week 2: Sun 7-3, Fri 7-3 with rotating holidays. This position performs a full range of administrative medical support services while ensuring the highest level of patient care and satisfaction. If you are located in Worcester, MA, you will have the flexibility to telecommute as you take on some tough challenges.
Requirements
- 1+ years of experience in medical secretarial/medical office training
- Ability to attend in person orientation and training in Worcester, Massachusetts
- Familiarity with the use of PC, typing capabilities, and comfort with various software applications such as Microsoft Word and Outlook
Nice To Haves
- Background in customer service
- Dependable and on time with solid independent working skills
- Additional specialized medical secretarial / medical office training
- Experience utilizing electronic medical records (EPIC) or with medical terminology
Responsibilities
- Acts as a patient advocate and liaison in coordinating healthcare services by partnering with a care team (Nurses, Providers, and Medical Assistants)
- Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system
- Collection of patient co-payments and other outstanding balances, maintaining a daily cash deposit as needed
- Addresses patient-care related telephone calls via an incoming work queue aligning with department metrics
- Documents appropriate information in patient’s charts using an electronic medical records system
- Completes and maintains physician’s schedules, coordinating patient visits and medical procedures
- Ensures insurance authorizations are obtained and services are covered in full, communicating information with patients as needed
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
