VIP Services Host GCHK FT/SW $20 to $30

Mille Lacs Corporate Ventures•Hinckley, MN

13d•$20 - $30•Onsite

About The Position

Enter the world of Marketing VIP Services, where it’s your job to take care of our VIP Guests! From signing up Guests to attend upcoming events, to coordinating Guest arrangements, to taking care of Guest needs while on property – it’s all up to you to ensure our VIPs feel valued and appreciated from arrival to departure. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job, but this is not a comprehensive list of all expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

High School Diploma or GED required.
Demonstrated experience in at least one category designated below and be able to explain that experience: o Two (2) years of professional guest service skills o Two (2) years’ experience working within a casino players club or VIP reservations
Must be able to secure license from Gaming Regulatory Authority (GRA).
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).

Nice To Haves

Serves and develops others by building relationships.
Fosters an inclusive workplace where inclusion and individual differences are valued.
Collaborates across boundaries to achieve common goals.
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
Sets direction and influences others to translate vision into action.
Demonstrates drive for continued personal and professional growth.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

Manages all aspects of the VIP Guest experience, from handling arrangements and reservations prior to arrival to ensuring they are taken care of while on property.
Consistently strives to delight our VIP Guests by exceeding expectations through gracious, enthusiastic, and personalized service.
Assists with the daily operations of VIP Services areas – interacting with Guests, answering incoming phone calls, and providing exceptional guest service to our VIP Players.
Builds and maintains valuable relationships with VIP Players by providing consistent, well-mannered, timely, and accurate service.
Issues complimentary offerings based on Guest need and qualifications.
Handles all Guest requests and coordinates efforts for property amenities, such as restaurants, hotel, transportation, special events, etc.
Conducts phone calls to VIP Guests including reservation confirmation, communicating event information, etc.
Issues Players Club cards and promotes the program and related promotions.
Assist Guests with questions as they relate to the property, loyalty programs, and current promotions.
Coordinates with various departments to create a successful Guest experience.
Works closely with the Player Development team to guarantee a VIP experience for all VIP Players.
Assists in the execution of special events as needed.
Other duties as assigned.