KODIAK AREA NATIVE ASSOCIATION - Kodiak, AK

posted 1 day ago

Kodiak, AK
Ambulatory Health Care Services

About the position

This position will be in located Old Harbor. Candidate must live in Old Harbor or be willing to relocate to Old Harbor to be eligible for this role. Part-time or Full-time available. Provides administrative support to the village clinic to ensure seamless coordination of patient care and referrals. Greets patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, schedules patient appointments, assists with patient travel coordination and clears the patient for service delivery.

Responsibilities

  • Support the organization's mission and goals, quality standards, and patient-centered medical home philosophy.
  • Embrace KANA's culture of serving the whole person through our provision of services.
  • Incorporate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
  • Uphold KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith.
  • Provide the highest degree of customer service in accordance with KANA mission, vision and values.
  • Strictly adhere to the provisions of the Privacy Act, HIPAA and KANA policies.
  • Maintain patient confidentiality and medical chart integrity.
  • Verify release of information (ROI) paperwork is complete before forwarding ROI requests to KANA Medical Records for processing.
  • Work cooperatively with members of the health care team, staff from other departments and outside agencies.
  • Greet visitors, staff and others, in person or on the phone, in a professional courteous manner.
  • Direct visitors as appropriate and maintain current posted clinic signage.
  • Serve as point of contact for patients needing information about care coordination and appointments.
  • Make patient call reminders for appointments and assess barriers for missed appointments.
  • Manage phone calls; take messages and assist and/or re-route callers when appropriate.
  • Maintain calendar of events and activities for the village clinic.
  • Accurately complete documentation for the registration process.
  • Schedule patients, explain services offered, and screen patients for alternative resources.
  • Secure documentation of eligibility for KANA beneficiary status and third-party payment of services.
  • Screen patients for alternate resources eligibility and assist them to sign up for federal and state assistance programs.
  • Work with KANA Purchased and Referred Care in determining eligibility status of clients for medical referral.
  • Complete all necessary documentation to facilitate patient travel.
  • Communicate with travelers, staff, and agencies to secure transportation, lodging, and other required services.
  • Forward updated patient registration and billing information to KANA patient services in timely manner.
  • Post the monthly provider travel schedule in the clinic and other community locations.
  • Maintain orderly clinic logs and reports in compliance with AAAHC accreditation standards.
  • Monitor clinic and office supplies, order and restock standard inventory as needed.
  • Maintain working function of clinic equipment and supplies.
  • Ensure a sanitary clinic environment.
  • Provide administrative support and relief in the clinic, screening patients, and assisting with coordination of transport of patients.
  • May be required to run errands, including mail and package pick-up and delivery.
  • Transport providers and visitors to the clinic as needed.
  • Able and willing to travel for training or other required events held in Kodiak, Kodiak Island communities, or off island.

Requirements

  • High School education or equivalent.
  • Must be willing to obtain BLS certification.
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