Vice President of Operations

$100,000 - $150,000/Yr

Caretracker - Providence, RI

Full-time - Senior

Providence, RI

About the position

The Vice President of Operations at Harris Ambulatory Core Enterprise Group is a senior leadership role responsible for overseeing all operations within the business unit, including Professional Services and Customer Support. This position focuses on driving financial results and fostering long-term organic growth through strategic planning, process improvement, and effective team management. The role requires collaboration with existing leadership to enhance operational efficiency and customer satisfaction while ensuring alignment with the company's core values.

Responsibilities

• Support, lead, and grow the Professional Services and Customer Support teams.
• Implement processes and practices to achieve financial, employee, and client success measures.
• Identify, report, and optimize KPIs with a focus on customer encounters.
• Improve automation of internal tools such as ticket management and project management.
• Strategic planning for operational growth.
• Lead and manage all the metrics and trending required by the business.
• Lead the Operational Excellence campaigns for the business.
• Collaborate with the management team to develop and maintain process improvement policies.
• Manage all billable and non-billable team activities to improve the billable utilization.
• Monitor, challenge and implement methodologies to speed up the implementation processes.
• Lead team to create additional/new billable services that resolve customer issues.
• Manage the leadership team of Operations with meaningful objectives and conversations.
• Manage all revenue streams associated with Operations.
• Manage the deployment strategies with multiple applications.

Requirements

• 5+ years of management experience in client-centric business operations.
• Experience leading customer service and implementation.
• Experience in Project Management.
• Experience in the implementation and support of decision support/healthcare software.
• Experience in reviewing, understanding, developing, and implementing business processes.

Nice-to-haves

• Leadership experience in a software company.
• Excellent communication skills - able to influence others on vision and goals.
• Ability to manage multiple items in a fast-paced environment.
• Finance experience - understanding EBITA, P&L, ARR/IRR.
• Excellent organization skills and detail-oriented.
• Ability to join two departments for more efficient outcomes.
• Project Management, Professional Services, and Support Services experience.
• Experience in Healthcare Operations and/or Clinical Operations (asset).

Benefits

• Salary range of $100,000 - $150,000 based on experience.