About the position
At State Street Corp Investment Services Technology, we are committed to delivering exceptional client service and operational excellence. The Interaction Management System is a mission-critical enterprise platform that manages high volumes of interactions from both internal and external parties, automates work item routing to operations teams, and supports core workflows across the organization. We are investing in the next generation of this platform—modern, cloud-native, and powered by artificial intelligence—and we’re seeking a hands-on, technically strong Vice President to lead its transformation and oversee the continued success of the existing system. The Interaction Management System enables the seamless intake, classification, routing, and resolution of business interactions. It plays a central role in ensuring timely responses to clients, efficient processing by operations teams, and full visibility across service workflows. The next-generation platform will introduce agentic flows powered by artificial intelligence, enabling automatic inquiry classification and resolution. As Vice President, you will be responsible for strategic leadership, technical execution, and delivery across this entire ecosystem.
Responsibilities
- Define and execute the roadmap for modernizing the Interaction Management System
- Balance long-term transformation goals with the stability and performance of the existing platform
- Actively engage in architecture reviews, design sessions, and solution development
- Provide leadership across the full development lifecycle—from design to deployment and support
- Integrate artificial intelligence to power agentic workflows, enabling the system to automatically classify, route, and resolve inquiries
- Drive automation and intelligent routing to improve efficiency and reduce manual effort
- Collaborate with client service, operations, technology, and executive leadership teams to ensure the platform meets evolving business needs
- Translate business objectives into actionable technology strategies
- Lead cross-functional Agile teams including software development, DevOps, quality assurance, and business analysts
- Foster a high-performing culture focused on delivery, innovation, and continuous improvement
Requirements
- Strong experience with Java and J2EE architecture and development
- Familiarity with Python for scripting and integration
- JavaScript experience is a plus, particularly for front-end or user interface development
- Deep knowledge of Oracle and PostgreSQL, including complex stored procedures
- Experience in data modeling, schema design, and performance optimization
- Exposure to Snowflake is a strong plus
- Hands-on experience with Microsoft Azure cloud services and Kubernetes for container orchestration
- Understanding of microservices architecture and CI/CD (continuous integration and deployment) pipelines
- Strong experience working with Kafka for real-time messaging and event-driven architecture
- Proficiency in building and consuming RESTful APIs, with a solid understanding of API design and security best practices
- Familiarity with artificial intelligence, machine learning, and natural language processing concepts
- Experience integrating AI into enterprise systems for classification, decision-making, or workflow automation is a plus
Nice-to-haves
- Ability to lead complex enterprise platforms while actively participating in design and architecture
- A balance of strategic vision and day-to-day technical problem-solving
- Deep understanding of client service processes and operational workflows
- Ability to design systems that improve user experience, transparency, and productivity
- Strong Agile delivery experience, including sprint planning, backlog management, and iterative delivery
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
Benefits
- Paid volunteer days
- Access to employee networks that help you stay connected to what matters to you
