Vice President, Global Fraud Prevention

About the position

The Vice President of Global Fraud Prevention will lead this multi-function organization, building on an ethos of not just being a team that fights fraud and chargebacks, but one that excels at getting ahead of them before they ever happen. The successful candidate’s most crucial function will be the delivering of financial results – most specifically dollars saved at the top of the funnel, and loss-dollars reduced at the bottom - and developing and driving strategies to continue to continually improve on those metrics. They will lead their P&L, and build processes, reporting, insights, strategies, and alliances – both internally and externally – that continually have us ahead of bad actors and their MO’s. To be successful, the Vice President, Global Fraud Prevention will need to serve as a key collaborator across a matrixed organization – from Product to Business Operations (both Primary and Resale), and Accounts to Fan Support – ensuring we are building safe-guarded, fraud-proof, products, services and businesses at our core; therein ensuring this team is an integral spoke in the delivery of one of Ticketmaster’s most fundamental core values: that of Trust.

Responsibilities

• Setting, and delivering, on a Global Fraud Prevention strategy that sets our teams up to deliver against our core objectives and financial goals.
• Create and maintain the team’s core operating processes and procedures, including status and tracking across key programs and initiatives, strategic planning and prioritization across our functional areas.
• Vendor relationships, strategizing, contract management, and renewals to endure maximum value is established with the right mix for driving efficiency and protection.
• Develop and produce performance monitoring MIS and reports to senior management as well as internal and external clients.
• Perform complex analysis and/or modeling to identify patterns or trends of fraud and chargeback activity.
• Analyze loss data and recommend/implement appropriate loss prevention strategies.
• Lead the Fraud Prevention team to review and analyze incoming fraud and chargeback activity to drive strong, and constantly evolving, rule writing.
• Work with the product and tech teams to ensure tools are being used in the most efficient fashion and are working properly and that any enhancements can be introduced.
• Partner deeply with Abuse Prevention and Technology teams to ensure we are constantly evolving our strategies to block malpractice across our accounts and product suites.
• Identify and resolve complex technical operational and systems issues and recommend actions or systems based solutions to minimize the risk of fraud losses.
• Maintain key internal and external customer relationships up through the senior and executive management level as well as maintain a working relationship with peers in the merchant and credit card industry.
• Lead the creation of reports as requested by clients, implement state of the art analysis tools and forecast processes that ensure global delivery of actionable information as necessary.
• Lead fraud projects to increase fraud detection and chargeback recoveries.
• Run, budget and forecast against a chargeback P&L – ensuring business stakeholders understand current loss patterns and any future risks against budgeted dollars.
• Devise a strategy that continuously digs away at fraud and chargeback losses – unearthing insights from patterns today that will help us find gains down the line.
• Better our ability to get real-time insights into the abuse that is happening on our sites by bad actors, and find ways to gather immediate insights from inbound chargebacks so that we are acting on attacks in real-time.
• Lead chargeback management teams to ensure that we are assigning our resources appropriately and have robust plan for any automated responses or loss-accepts.
• Ensure that our Manual Review organization are set up to tackle the most risky of transactions – not necessarily the highest risk.
• Ruthless vendor scrutiny, ensuring they are working incredibly hard to help us continue to problem solve and find paths to better protect ourselves.
• Be a 3DS strategist and expert to ensure we are getting as much protection on fraud transactions as possible whilst balancing our auth-rates.
• Maintain a global footprint across multiple markets and ever-changing guidelines and regulations in all territories serviced.

Requirements

• Bachelor's degree or equivalent work experience required.
• 15+ years work experience in a relevant fraud investigation/detection environment.
• 15+ years managerial experience.
• Successful track record of engaging and building trust with senior stakeholders and partners.
• Extensive history with the Accertify fraud prevention platform.
• Significant and comprehensive knowledge of the fraud prevention vendor landscape and the tools available and relationships with key industry contacts.
• Ability to work across multiple times zones and countries and adjust workflow as needed.
• Significant knowledge of payments and the payments space.
• Expert on Card Not Present payment systems and flows.
• Substantial knowledge of the payments and entire chargeback processes for all card brands (Visa, Mastercard, American Express, Discover, PayPal, etc.).
• Ability to develop detail AOI projections and scenarios for future projects.
• Robust analytical and problem-solving skills as well as a strong attention to detail.
• Project and product management skills a must.
• Excellent verbal, written, and visual communication skills required since you will be communicating with senior leadership.
• Ability to work in a time sensitive environment and deliver on strict deadlines.
• Strong coaching skills for team members to effectively manage a large and diverse set of people with individual goals and needs.
• Excellent at building compelling, numbers-backed strategy, and selling into senior stakeholders.

Benefits

• Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets.
• 401(k) program with company match.
• Stock Program Reimbursement.
• New parent programs & support including caregiver leave and infertility support.
• Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
• Volunteer time off, crowdfunding network.