About the position
DeVries is a mid-sized, culture-first communications agency that combines the fast-moving, client-centric culture of a boutique with a global footprint across three regions: North America, Europe and Asia. With our HQ in New York City, our locations include Beijing, Berlin, Hong Kong, Los Angeles, London, Shanghai, Singapore and Taipei. We are dedicated to decoding culture to unlock sustained, meaningful influence for brands. We are seeking a dynamic and visionary leader to serve as Vice President, Client Experience, focused on social-first integrated programming. This role is based in the New York office (hybrid). The VP will be responsible for overseeing client communications, team management, and the seamless integration of earned media, influencer relations, and social strategies. This role requires exceptional strategic and operational skills to drive client success, team development, and business growth, as well as a working knowledge to be able to advise on social-forward strategies and campaigns.
Responsibilities
- Build and maintain strong relationships with clients, understanding their business goals and objectives.
- Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results.
- Act as a trusted advisor to clients, providing proactive counsel (both written and verbal) and adapting communication styles to various audiences, including executives.
- Maintain a strategic view of client business, developing social-first innovative programs that align with client objectives and business goals.
- Foster strong client relationships, acting as a thought partner to drive organic growth and program evolution.
- Lead development of social-first solutions to meet client objectives, bringing together all account work across earned media, influencer relations, social media, and traditional media platforms.
- Develop and implement innovative social brand strategies that align with overarching marketing objectives.
- Collaborate with internal and external teams to execute seamless, multi-channel media campaigns and ensure alignment with client strategies.
- Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.
- Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives.
- Collect, analyze, and present data on media and social campaign performance to clients and internal stakeholders.
- Continuously refine strategies based on insights to optimize impact and drive results.
- Provide leadership to team members, fostering a culture of excellence, collaboration, and continuous improvement.
- Mentor and coach team members, helping to develop their skills, expertise, and career growth.
- Manage team resources effectively, ensuring alignment with client budgets, timelines, and deliverables.
- Promote accountability and oversee billability and client profitability.
Requirements
- 8+ years of experience in a related field
- Experience integrating large, multi-faceted account teams
- Experience leading social strategy and implementation
- Experience building and overseeing large-scale product launches
- Proven ability to lead an integrated team and drive the development of integrated big ideas/business solutions
- Ability to identify and drive opportunities
- Proven client thought-partner and collaborator
- Established leader who has grown talent through mentoring, providing constructive feedback, and inspiring best work with staff in local and remote offices
- Strong business acumen and ability to drive business growth
