About the position
Are you a dedicated Certified Veterinary Technician passionate about Emergency & Critical Care? Are you ready to take the next step in your career by leading a dynamic team? VCA Veterinary Emergency Service & Veterinary Specialty Center in Madison, WI, is expanding its leadership team and is seeking a Veterinary Technician Supervisor to oversee our Emergency & Critical Care Service. As a Technician Supervisor, you will play a vital role in advancing high-quality veterinary medicine and patient care. You’ll lead by example, mentoring and supporting a talented team of technicians and assistants while fostering a collaborative, empowering work environment. Partnering with our Medical Director, Hospital Manager, and Speciality Technical Supervisor, you’ll help ensure the hospital operates efficiently, with a focus on excellence in both patient and client care. This is a working supervisory position where you’ll combine leadership duties with hands-on technical responsibilities.
Responsibilities
- Mentor and support Emergency & Critical Care (ECC) technical staff, including Certified Veterinary Technicians (CVTs) and Veterinary Assistants (VAs).
- Assist in onboarding, training, and continuing education.
- Foster a positive, inclusive workplace culture focused on teamwork and growth.
- Participate in hiring and interviewing processes.
- Create and manage staff schedules.
- Approve/deny vacation requests and track staff absences.
- Conduct regular one-on-one meetings and address staff concerns.
- Monitor adherence to hospital policies and provide performance feedback, including disciplinary actions in collaboration with HR.
- Manage time sheets and process pay adjustments, bonuses, and differentials.
- Collaborate with Technical Supervisor and ECC Leads on hospital safety inspections, monthly reporting, and documentation.
- Assist with training initiatives and support staff meetings.
Requirements
- Licensed Veterinary Technician (CVT, LVT, or RVT).
- 3+ years of clinical experience in veterinary medicine, with a focus on Emergency & Critical Care preferred.
- Proven team leadership experience.
- Strong communication and interpersonal skills.
- Passion for veterinary medicine and elevating team performance.
Benefits
- Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
- Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
- Paid vacation, sick, parental, and bereavement leave.
- 100% employer-paid short-term and long-term disability insurance.
- Access to the Better Together Fund for crisis support in qualifying situations.
- Rabies prophylaxis vaccine and titer testing.
- Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.
- Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
- Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
- Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
- Free NAVTA membership and a free subscription to Plumb’s.
- Leadership development and mentorship programs.
- 401(k) retirement savings plan with increasing employer contribution.
- 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.
- Generous pet care discounts and VIP programs.
- Student loan advisory services, tools, and resources.
- Access to legal resources for common legal services.
- Nationwide hospital transfer opportunities.
