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Veterinary Receptionist
$20 - $22/Yr
Veterinary Practice Partners - Needham Heights, MA
posted about 1 month ago
Full-time - Entry Level
Needham Heights, MA
Professional, Scientific, and Technical Services
About the position
Highland Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant is preferred.
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor.
Benefits
- Comprehensive Benefits: Medical, dental, and vision insurance to keep you and your family covered.
- Peace of Mind: Paid time off and a 401(k) retirement plan for full-time team members.
- Tailored Perks: Access to Guardian voluntary benefits for added protection and security.
- Career Growth: Ongoing professional development opportunities to help you thrive and succeed.
- Love for Pets: Enjoy generous employee pet discounts-because your pets are part of our family, too!
- Competitive Salary: Your salary will be based on your skills, experience, and qualifications-but that's not all! We're offering an exciting sign-on bonus to welcome you to our team.
