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Veterinary Receptionist/Client Service Representative
South Hill Veterinary Hospital - Puyallup, WA
posted about 2 months ago
About the position
The Client Service Representative at South Hill Veterinary Hospital plays a crucial role in delivering exceptional customer service and support to pet owners. This position involves interacting with clients, scheduling appointments, and providing education on pet care, all while maintaining a friendly and professional demeanor. The role is essential for ensuring a positive experience for clients and their pets in a fast-paced veterinary environment.
Responsibilities
- Providing 'First Class' customer service to clients
- Scheduling appointments and addressing client questions and concerns
- Educating clients on vaccines and pet care
- Invoicing and checking in/out clients
- Maintaining medical records and performing office duties such as scanning and faxing
- Listening effectively to assist clients with positive outcomes
Requirements
- 2 years of customer service experience
- Strong communication and interpersonal skills
- Ability to multi-task in a fast-paced environment
- Attention to detail and strong problem-solving skills
- Experience with the 'Avimark' system is a plus but not required
Nice-to-haves
- Veterinary experience
- Experience in veterinary pharmacy or assisting
Benefits
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
